Vertex Inc. · 10 hours ago
Senior ServiceNow Architect
United States
Full-time
Remote
Senior Level
$56.57/hr - $68.13/hr
5+ years expVertex Group is seeking a Senior ServiceNow Architect to deliver ServiceNow solutions and guide clients through complex implementations. The role involves leading architectural discussions, collaborating with stakeholders, ensuring high-quality technical deliverables, and providing technical leadership for ServiceNow implementations.
ComplianceDocument ManagementSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead architectural discussions and solution design of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, PSDS, SPM, and others as required, ensuring the ServiceNow platform meets scalability, reliability, and performance standards
Collaborate with Stakeholders and Clients to understand their business needs and translate them into technical solutions, ensuring alignment between ServiceNow capabilities and business requirements
Ensuring technical deliverables are complete, consistent, high-quality, on time, and deliver valued outcomes
Worked with Cloud architect and served as the primary technical resource responsible for the ServiceNow platform's architecture, design, and integration
Ensure adherence to ServiceNow best practices, including platform governance, security, and compliance
Collaborate with developers and system administrators to deliver scalable and reliable ServiceNow configurations and customizations
Lead efforts to optimize the performance and functionality of ServiceNow through monitoring, maintenance, and tuning
Provide technical leadership for complex ServiceNow implementations, including data migration, workflow automation, and portal development
Qualification
Required
Minimum 5+ years of hands-on experience in a ServiceNow Architect role across various modules, especially CSM, ITSM, and PSDS
Proven experience in leading full life cycle ServiceNow implementations
Familiarity with Performance Analytics, Service Portal, Automated Testing Framework, and Flow Designer within ServiceNow
Understanding of multiple cloud environments, including AWS, Azure, and GCP
System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Delivery Accreditation – Public Sector Digital Services
Required ServiceNow Certified Implementation Specialist (CIS) with the following: CIS – Customer Service Management, CIS – IT Service Management
Any 2 ServiceNow Implementation Specialist (CIS) Certifications from the following: CIS – Discovery, CIS – Service Mapping, CIS - SPM, CIS- IT Operations Management, CIS – Software Asset Management, CIS – Hardware Asset Management
Bachelor's degree in technical fields such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 8+ years of incremental technical experience in technical roles (senior developer, lead developer, architect) delivering solutions in client environments
Must be able to obtain and maintain a Secret Clearance
Expertise in ServiceNow Development APIs for building custom solutions
Proficiency with ServiceNow scripting (JavaScript, GlideScript, and AngularJS) and workflow automation
Experience with Agile methodologies and project management practices
Expertise across advanced ServiceNow applications such as HRSD, ITOM, CMDB, CSM, Security, ITAM (HAM/SAM), SPM, GRC, and Portal/UI Builder
Experience with data integrations using REST, SOAP, and other API methods
Familiarity with database design and optimization within the ServiceNow environment
Strong understanding of the ServiceNow architecture, including system performance, scaling, and security
Comfortable presenting to large audiences, including senior leadership, government clients, and stakeholders
Excellent problem-solving and decision-making skills with the ability to design scalable and effective solutions
Strong communication and interpersonal skills, able to collaborate with both technical and non-technical stakeholders
Ability to manage multiple tasks and projects, balancing priorities and deadlines in a fast-paced environment
Strong attention to detail and creative problem-solving skills is essential
ServiceNow Architect : 1 year (Required)
ServiceNow (Required)
Preferred
ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Master Architect (CMA)
Three (3) ServiceNow Micro-Certifications
ITIL Foundation or equivalent certification preferred
Company
Vertex Inc.
The rapid changes taking place in today’s global business, technology, and regulatory environments are having a compounding effect on the complexity of indirect tax management and putting more pressure on the corporate tax function than ever before.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$345M2024-04-23Post Ipo Debt· $345M
2020-07-29IPO
Leadership Team
David DeStefano
Non Executive Chairman
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