Frontier Home Medical · 7 hours ago
Customer Service Representative
North Platte, NE
Full-time
Onsite
Entry Level
$16/hr - $19/hr
1+ years expFrontier Home Medical is a Nebraska-owned Durable Medical Equipment company seeking a motivated and reliable Customer Service Representative to join their Patient Advocate team. This role involves welcoming patients, educating them about medical equipment, and coordinating patient care with healthcare professionals.
Health CareMedical DeviceWholesale
Responsibilities
Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling
Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies
Work closely with doctors, nurses, and other referral sources to ensure excellent patient care
Complete file checklist, intake, and insurance verification forms and determine charges and coverage for service/product requested
Collect co-pays and input payment data
Collect compliant medical documentation for insurance invoices
Maintain work operations by following company policies and procedures
Ability to administer after hours call on a rotation schedule
Qualification
Required
A passion for customer service and patient care
The ability to thrive in a fast-paced environment
Strong attention to detail
The ability to maintain confidentiality and patient respect
Organizational and computer skills
Outgoing and positive attitude
Reliable, strong, self starting work ethic
Able to administer call on rotation basis
Preferred
Knowledge of healthcare billing is helpful
Medical Customer Service: 1 year
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company
Frontier Home Medical
Frontier Home Medical provides medical equipment services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase