IMCS Group · 21 hours ago
Office/Administration - Customer Service Support Lv2
WICHITA, KS
Full-time
Onsite
Entry Level
2+ years expIMCS Group is one of the fastest growing MWBE staffing firms in the U.S., focusing on Diversity Recruitment for Fortune 500 companies. The Customer Service Support 2 role involves supporting routine customer enabling activities in the order management process and assisting with claims management to enhance customer experience.
Staffing & Recruiting
Responsibilities
Assist in identifying potential obstacles in the claims management process and work with other functions and customer facing customer service representatives, sales, and account managers to take corrective actions as directed
Assist in updating internal stakeholders on claim status and support issue resolution
Support the generation of claim document documents as outlined in established processes
Support resolution for simple administrative or clerical process issues that follow already defined procedures related to claim investigation, processing and resolution
Support simple customer inquiries to confirm credit memos, debit memos, and short pay/deduction authorization
Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff
Other duties as assigned
Qualification
Required
High school diploma, secondary education level or equivalent
Two years of related work experience
Preferred
Bachelors Degree in a related field or equivalent experience
Proficiency with CRM Tools (Salesforce or similar)
Proficiency with ERP Tools (SAP or similar)
Two years of related work experience in customer facing environment or claims management
Detail Orientation
Accounting Experience (large transactions)
good Communication Skills
Company
IMCS Group
IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance.
201-500 employees
H1B Sponsorship
IMCS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (33)
2022 (32)
2021 (47)
2020 (82)
Funding
Current Stage
Growth StageLeadership Team
Satish G Kumar
Founder and CEO
Kathleen Thompson
Diretor Client Partnership
Company data provided by crunchbase