Alma · 5 hours ago
Vendor Program Manager, Process Innovation
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $157K/yr
4+ years expAlma is on a mission to simplify access to high-quality, affordable mental health care. As a Vendor Program Manager, you will oversee vendor management, ensuring high-quality experiences for providers and clients while optimizing workflows and managing strategic projects.
Health CareMedicalMental HealthWellness
Responsibilities
Build the Ops vendor management program from the ground up, designing frameworks and SOPs to source and assess vendors, monitor usage, performance, ROI, SLAs, and renewals
Lead oversight for third-party service partners, ensuring strict alignment with KPIs, SLAs, and contractual obligations
Analyze vendor data and financial performance to identify trends, surface insights, and drive continuous improvement
Hold ongoing QBRs, retros, and standing check-ins to ensure vendors are performing
Support teams in evaluating (or re-evaluating) the ideal vendors, creating templates and repeatable processes to ensure we are bringing on the best vendors, under the right terms, and proactively renewing or discontinuing vendors based on performance
Partner with Finance, InfoSec, and Legal to manage renewals and ensure all vendors meet our rigorous compliance and security standards
Own and run ops' BPO relationship; coordinate staffing levels, manage escalation, resolve performance issues, and foster collaborative partnerships between our BPO and our delivery teams
Collaborate with Delivery, IT, Compliance, and Finance to implement vendor enhancements and limit disruptions caused by vendors
Drive strategic project management for critical escalations, business-driven incidents, or high-priority special projects
Qualification
Required
4–6 years of experience in Business Operations or Program Management, ideally within healthcare, revenue cycle management (RCM), or high-growth startup environments
2+ years of direct experience in BPO vendor management, including a proven track record of executing vendor RFPs and managing vendor portfolios of 10+ vendors
Demonstrated experience building vendor management programs from scratch and scaling them to maturity
Strong analytical skills and the ability to translate complex data into actionable program recommendations
Skilled communicator who can influence cross-functional stakeholders and external partners at all levels
Relentlessly organized, with a meticulous eye for detail and a knack for managing complex, moving parts
Experience working with contract platforms, project management tools (such as Asana), and AI to streamline the work involved in managing vendors
Benefits
We’re a remote-first company
Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
401K plan (ADP)
Monthly therapy and wellness stipends
Monthly co-working space membership stipend
Monthly work-from-home stipend
Financial wellness benefits through Northstar
Pet discount program through United Pet Care
Financial perks and rewards through BenefitHub
EAP access through Aetna
One-time home office stipend to set up your home office
Comprehensive parental leave plans
12 paid holidays and 1 Alma Give Back Day
Flexible PTO
Company
Alma
Alma is a membership-based network for mental health care providers.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$220.5MKey Investors
Thoma BravoInsight PartnersTusk Venture Partners
2022-08-25Series D· $130M
2021-08-31Series C· $50M
2021-02-02Series B· $28M
Leadership Team
Harry Ritter
Founder and CEO
K
Kate Mellor
Chief Commercial Officer
Recent News
Twin Cities Business
2026-01-23
2025-12-04
2025-11-07
Company data provided by crunchbase