First American · 11 hours ago
Operations Supervisor (Remote possible)
United States
Full-time
Remote
Mid, Senior Level
$74K/yr - $98K/yr
5+ years expServiceMac is a new sub-servicing entity focused on providing superior technology and services for the mortgage and real estate industries. The Operations Supervisor is responsible for monitoring and completing all activities related to claim filing, ensuring compliance with statutory and regulatory guidelines while fostering a culture of collaboration and operational excellence.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Responsible for servicing mortgage accounts to ensure the claim is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:
Monitors loans to ensure required milestone(s) are met
Completes claim filing/activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim
Must ensure acceptable quality assurance metrics are met
Monitor all claims filed and through completion of payment
Knowledgeable in required research and escalation of any possible high risk claim denials
Experienced leader of a claims department engaging in activities such as preparing, filing, monitoring payment and application of loss mitigation claims
Implement goals, objectives and work standards for the claims department to ensure all milestones are achieved
Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure
Follows departmental and business policies with strict adherence
Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners
Monitors vendors performance by reviewing system/database activities throughout the default process
Diligently follows up on outstanding requests and telephone calls from internal and external partners
Monitors exception reporting used as key controls for minimizing risk
Qualification
Required
5+ years of Default Loss Mitigation Claim Experience Required
GSE and GNMA Claim experience
Preferred
ICE technology: MSP and LoanSphere Claims experience
Knowledge of advance computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Kenneth D. DeGiorgio
Chief Executive Officer
Jody Mulkey
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase