Church World Service · 2 hours ago
Senior Case Manager - Remote
United States
Full-time
Remote
Mid, Senior Level
4+ years expChurch World Service, Inc. is a not-for-profit, faith-based organization transforming communities around the globe. The Senior Case Manager, Virtual Integration Services provides culturally humble and client-centered services to support 100% virtual case management for newcomers across diverse geographies in the U.S.
AssociationInformation TechnologyNon Profit
Responsibilities
Handle complex and difficult, or crisis case situations
Conduct comprehensive assessments for clients with varying needs
Develop support plans and coordinate services required with in-house programs and various outside agencies
Document all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients’ public assistance usage. Complete all required reports
Advocate for clients to ensure the client applies for all federal, state, local or non-governmental programs for which the client qualifies. Provide support and crisis intervention when needed
Keep informed about client immigrant issues, changing federal policies and available services to clients, using current information to better identify and serve clients
Establish and maintain strong relationships with community agencies, social services and professional providers
Continuously monitor complex progress and evaluate effectiveness of support plans and recommend changes as needed
Perform all duties in a culturally and linguistically appropriate manner
Undertake other duties as assigned
Qualification
Required
Bachelor's Degree in related field
Minimum of 4 years' previous work experience in case management or human service delivery providing support to US refugee and/or immigration populations
Fluency in Spanish (for one of the two openings)
Deep understanding of social casework principles and practices
Excellent verbal and written communication, as well as the ability to build rapport and demonstrate empathy with clients and colleagues
Ability to analyze situations, identify problems, and develop effective solutions
Proficiency in conducting assessments, developing service plans, and evaluating client progress
Ability to utilize computer applications for documentation, communication, and data management
Understanding of federal and state laws related to social services and immigration
Language fluency in written and spoken English is required
Ability to efficiently plan, manage tasks and juggle multiple clients and meet deadlines
Work effectively with team, other professionals and support providers
Proficiency with Microsoft Office
Be well-versed with local services, programs and support systems to meet clients' needs
Ability to work effectively with individuals from diverse backgrounds and cultures
Valid Driver's License/Proof of Insurance
Preferred
Fluency in Dari, Haitian Creole, Pashto or other refugee languages is desired
Experience working with case management or other relevant databases
Benefits
403 (b) Retirement Plan
Medical, Dental and Vision Insurance
Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
14 Official Holidays
12 Sick Days Off (Accrued monthly)
Life Insurance and AD&D
Long Term and Short-Term Disability
Employee Assistance Program (EAP)
Health Savings Account
Flexible Spending Accounts
Company
Church World Service
Church World Service is a group of churches of various denominations that have come together to help the poor and needy.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joanne Rendall
CFO and Senior Vice President
Alicia Roda-Pearsall, SHRM-CP
HR Business Partner II
Recent News
bloomberglaw.com
2025-09-12
2025-06-04
Company data provided by crunchbase