Brigham and Women's Hospital · 23 hours ago
Practice Assistant II, Cardiac Rehab/ Temporary
Foxborough, MA
Full-time
Onsite
New Grad, Entry Level
$17.71/hr - $24.94/hrBrigham and Women's Hospital is a not-for-profit institution that supports patient care, research, teaching, and community service. The Practice Assistant II for Cardiac Rehab is responsible for providing clerical support, managing appointment schedules, and ensuring effective communication with patients and healthcare providers.
Health CareMedical
Responsibilities
Adhere to clinical standards related to telephone access in order to ensure that patients, referring physicians, and other customers can easily access the practice by telephone
Acts as Epic scheduling super user: responsible for creating schedules and templates, blocking schedules for clinicians as requested
Schedules all appointments accurately, accommodating patients’ requests to the extent possible. This includes all Clinician intakes and all exercise sessions once enrollment commences. This involves a high level of attention to detail as it requires coordination with multiple providers. Correctly processes information for ambulatory appointment scheduling, answer questions, and assist with problem solving. This includes, but is not limited to, triaging emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times, parking, direction, and general BWH and Patriot Place information. If necessary, transfer calls to an appropriate person or department to assist the patient
Routinely conducts Tours of the Rehab Facility for prospective Cardiac Rehab patients
Schedules Exercise Testing for eligible patients
Ensure patients are given all necessary follow-up information, including, but not limited to testing instructions, CR information books, appropriate contact information and educational materials
Prepares all patient charts for clinical assessment. Obtains all clinical information from outside institutions including MD referral to program
Scans all outside clinical info into Epic
Educates patients on program eligibility and the importance of obtaining insurance referral
Treats all patients with dignity and professionalism
Accurately prepares and distributes various department specific worksheets and reports and all other department communications; maintains all necessary supporting paperwork, i.e. forms, requisitions, etc
Coordinates and processes department patient charges for all CR exercise sessions in accordance with departmental procedures and hospital policies
Understands the use of various tools and applications including, but not limited to Epic, MUSE, Microsoft Outlook, and Microsoft Office programs/software
Performs other secretarial/receptionist tasks within the department as requested and or indicated
Qualification
Required
Equal to four years High School scholastic achievement
Must be proficient in word processing
Should have familiarization with medical terminology
Excellent communication skills and telephone etiquette required
Work requires the ability to read, comprehend and transmit detailed instructions in order to plan and perform job duties
Must be able to type approximately 55-60 WPM
A comprehensive understanding of computer equipment and operations
Must be able to accurately and efficiently type medical terms from hand written notes and from dictation, involving a complex range of medical vocabulary
The ability to handle increasing workloads as volume increases
Work requires a comprehensive understanding of department policies and procedures in order to assume noncomplex administrative details such as answering routine question from callers
Must have the ability to establish own work plan and assure timely completion of routine daily tasks according to policies and standards
The ability to meet deadlines, to concentrate and pay attention to details in order to monitor system function and be alert to system problems and/or failures
The ability to understand the overall operation and function of both an IBM computer (BICS System) and a specific computer processor and storage device for electrocardiograms
Work requires the ability to read, transcribe and be able to type (approximately 55-60 WPM) and proof read medical patient's reports (up to 65% of work time)
Interpersonal skills necessary to deal effectively and courteously (up to 95% of work time) to assist patients and physicians with problems and/or special requests
General sedentary work, but may require standing and walking for up to 5% of work time
Must be able to work cooperatively and efficiently with fellow employees to assure efficient operation and quality patient care
Preferred
Proficiency with Epic EMR
Benefits
Benefits Eligible!
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Brigham and Women's Hospital
Brigham and Women's Hospital is an academic medical center based in Boston, Massachusetts.
Founded in 1986
10001+ employees
H1B Sponsorship
Brigham and Women's Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (219)
2024 (174)
2023 (202)
2022 (220)
2021 (137)
2020 (157)
Funding
Current Stage
Late StageTotal Funding
$22.15MKey Investors
American Medical AssociationThe Leona M. and Harry B. Helmsley Charitable TrustMassachusetts Life Sciences Center
2023-06-21Grant
2022-06-30Grant· $16M
2021-01-08Grant· $0.4M
Leadership Team
Caroline Fox
Associate Professor (Part Time), Medicine
David Silbersweig
Chairman Emeritus
Recent News
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