Serve Robotics · 1 week ago
Field Operations Supervisor
Orange County, CA, US
Full-time
Onsite
Mid, Senior Level
$65K/yr - $90K/yr
3+ years expServe Robotics is reimagining how things move in cities with their autonomous sidewalk robots. The Operations Supervisor will lead a team responsible for supporting commercial deliveries, ensuring effective communication and performance monitoring while driving process improvements.
Artificial Intelligence (AI)Food DeliveryLogisticsRobotics
Responsibilities
Hire, coach and develop team members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with internal and external partners
Support daily operations, including management of field agents, robots, and remote operators
Conduct thorough one-on-ones, ongoing coaching, and guidance to team members to ensure continuity and quality of service
Monitor and evaluate staff performance levels to meet projected needs, customer service objectives, and KPIs
In coordination with Operations Management and HR, assist in personnel administration including: performance appraisals, promotions, administrative actions,, etc
Ensure compliance with company policies and oversee necessary updates
Perform additional duties and responsibilities as needed
Qualification
Required
2+ years of experience hiring and managing a team of 5+ employees
3+ years in field operations / delivery / logistics, or similar experience
Strong oral and written communication skills
High-level interpersonal skills to work effectively with all levels of the organization, motivate employees and obtain efficient performance results
Ability to work weekends, evenings, and holidays on-site
Strong organization, collaboration, and problem-solving skills
Ability to keep calm under pressure with a can-do attitude to meeting challenges
Valid US driver's license
Ability to lift 70 lbs
Willingness to be onsite in Orange County 5 days per week
Preferred
Bachelor's Degree in Business, Economics
3+ Years of Customer Resolution & Support
Experience at high-growth, fast-paced startups
Familiarity with G Suite, with an emphasis on Google Docs and Sheets
Passion for efficiency, innovation, and robotics
Multi-lingual (Spanish)
Company
Serve Robotics
Serve Robotics is an autonomous robotic delivery company that develops AI-powered sidewalk delivery robots.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$394MKey Investors
PostmatesNVIDIANeo
2025-10-10Post Ipo Equity· $100M
2025-01-07Post Ipo Equity· $80M
2024-12-01Post Ipo Equity· $86M
Leadership Team
Ali Kashani
Co-founder & CEO
Dmitry Demeshchuk
Co-Founder and VP of Software
Recent News
2026-01-22
Company data provided by crunchbase