ChatGPT Jobs · 2 days ago
Director of Customer Success
Philadelphia, PA
Full-time
Hybrid
Director/Executive
$10/hr - $100/hr
10+ years expPKR is a company that builds technology for regulated online gaming operators to meet compliance requirements. They are seeking a Director of Customer Success to own and scale post-sale customer engagement, set strategy, and lead global teams to deliver a high-quality customer experience.
Computer Software
Responsibilities
Define and execute the Customer Success vision across onboarding, support, and account growth
Build, lead, and manage a high-performing 24/7/365 global Customer Success team
Ensure consistent, clear communication across all customer touchpoints
Oversee customer onboarding, including SDK, API, and service integrations
Engage customers virtually and in person to strengthen relationships and deliver insights
Partner with sales on key calls to support prospects and pre-sale integrations
Use customer contracts to guide prioritization, renewals, and account strategy
Triage and prioritize customer issues and requests across internal teams
Monitor customer health, usage trends, and performance metrics
Track industry and market changes and advise customers proactively
Implement tools and AI solutions to improve efficiency and service quality
Qualification
Required
10+ years in customer-facing roles such as customer success, account management, or sales
5+ years leading and managing high-performing teams
3+ years in the online gaming industry
3+ years managing complex projects or programs
Strong written, verbal, and presentation skills
Hands-on experience using AI-driven productivity tools
Preferred
MBA preferred or equivalent business experience
Benefits
Medical
Dental
Vision
Life
Retirement
PTO
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase