Flournoy Health Systems · 23 hours ago
Manager, People Operations
Atlanta, GA
Full-time
Onsite
Senior Level
$80K/yr - $108K/yr
5+ years expFlournoy Health Systems is seeking a Manager of People Operations to lead the execution of HR processes and ensure effective support across the employee lifecycle. This role focuses on operational excellence, team leadership, and compliance within the People function.
Health CareHome Health CareHousekeeping ServiceWellness
Responsibilities
Oversee onboarding and offboarding processes to ensure timely, compliant, and consistent employee lifecycle experiences
Ensure accurate employee data management and HR transactions across systems
Maintain consistency in People Operations practices across departments, entities, and locations
Monitor operational workflows and identify gaps, risks, or challenges to drive process improvements
Partner with HR business partners and other functional teams to ensure seamless integration of HR programs and processes
Lead, coach, and develop People Operations team members to drive high performance and accountability
Set team priorities, assign work, and manage workload distribution to meet service expectations
Provide guidance, feedback, and support to ensure quality, timeliness, and consistency of work
Identify team development needs and implement targeted training and skill-building programs
Foster a collaborative, high-performing team culture aligned with organizational values and service standards
Lead HR systems administration and data governance in partnership with HRIS and cross-functional teams
Maintain People Operations documentation, job aids, and standard operating procedures
Drive process improvement, standardization, and operational efficiency initiatives
Analyze HR operational metrics to inform decisions and support leadership with actionable insights
Ensure compliance with policies, procedures, and employment regulations across People Operations activities
Oversee the HR intake and request routing model to ensure clear entry points for HR support
Monitor request volume, response times, resolution trends, and service effectiveness
Identify opportunities to improve efficiency, reduce rework, and enhance the employee and leader experience
Collaborate with cross-functional HR teams to resolve escalated operational issues and streamline processes
Support internal and external audits, including HRIS data, payroll feeds, benefits eligibility, and employee lifecycle transactions
Maintain accurate and auditable HR records and reporting
Ensure operational adherence to employment laws, policies, and regulatory requirements
Recommend corrective actions to mitigate operational or compliance risks
Resolve complex People Operations issues by analyzing workflows, data integrity, and service delivery challenges
Identify root causes of operational breakdowns and implement corrective and preventive actions
Escalate sensitive or high-risk matters appropriately while ensuring continuity of service
Exercise independent judgment in managing People Operations workflows, systems administration, and team priorities
Authorized to approve HR system transactions, operational process changes, and workload assignments within established policies
Make decisions related to service delivery models, intake processes, and operational standards
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience
5+ years of progressive experience in People Operations or HR administration
2+ years of experience leading or supervising HR or People Operations teams
Strong working knowledge of HR systems, employee lifecycle processes, and data governance
Proficiency with HRIS platforms (paycom, workday, ADP etc.) and Microsoft Office tools (Excel, Word, Outlook, Powerpoint)
Knowledge of employment laws, compliance requirements, and HR operational best practices
Ability to travel up to 30% between company sites to support leaders, teams, and business operations
Preferred
SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred
Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or equivalent project management certification preferred
Experience supporting healthcare or other regulated industries
Experience leading People Operations in a multi-entity or multi-location organization
Experience with HR intake models, shared services, or service delivery frameworks
Company
Flournoy Health Systems
For over 15 years, the Flournoy family has been a trusted name in home healthcare, providing compassionate and comprehensive care to communities in need.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase