Pye-Barker Fire & Safety · 4 hours ago
Scheduling and Customer Service Coordinator
Hagerstown, MD
Full-time
Onsite
Entry Level
$22/hr - $25/hr
2+ years expPye-Barker Fire & Safety is an industry-leading fire, life safety, and security company. They are seeking a Scheduling and Customer Service Coordinator to handle clerical work, coordination, and customer service while assisting department staff with scheduling, dispatching, and supporting sales. The role involves managing communication between service managers, customers, and technicians, along with pricing and scheduling services.
Building MaterialConstructionPublic SafetyReal Estate
Responsibilities
Serves as main liaison for service manager, customers, and field technicians
Handle Quoting and Pricing of all install services
Answering scheduling queries via email and phone
Rescheduling or canceling meetings in a timeous manner
Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment
Coordination of Technicians, General Contractors, Property Management, and outside vendors as needed
Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs
Qualification
Required
High school diploma or GED
A minimum of two years' experience in a similar role
Advanced proficiency in scheduling software
Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices
Excellent communication and interpersonal skills
Excellent organizational skills and attention to detail
Preferred
Associate's or bachelor's degree in business administration or in an industry-related field preferred
Benefits
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Company
Pye-Barker Fire & Safety
Pye-Barker Fire & Safety is a construction company providing sprinkler installation & inspections and industrial cleaning services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-01-10Private Equity
2021-06-29Acquired
2016-06-10Private Equity
Leadership Team
John Pewthers
Chief Technology Officer (CTO)
Michael Bailey
Division Chief Financial Officer
Recent News
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