ExaTech Inc · 15 hours ago
AI Architect -
Seattle, WA
Contract
Onsite
Senior Level, Lead/Staff
10+ years expExaTech Inc is seeking an experienced Solutions Architect / AI Architect with expertise in contact center implementations, particularly with Genesys platforms. The role involves designing and leading intelligent contact center transformations using AI-driven automation.
Human ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Yaheeya Ahmed
Responsibilities
Design and architect scalable contact center solutions using Genesys (Cloud CX / Engage)
Lead end-to-end implementation of contact center platforms, including integrations with CRM, IVR, chat, and voice systems
Define and implement Agentic AI architectures for use cases such as virtual agents, intelligent routing, automation, and decision-making
Collaborate with business stakeholders to understand requirements and translate them into technical architecture and solution designs
Drive AI use cases including chatbots, voice bots, NLP, NLU, sentiment analysis, and conversation intelligence
Ensure solutions meet security, performance, scalability, and compliance standards
Provide technical leadership and guidance to development and implementation teams
Support POCs, solution demos, and client presentations
Qualification
Required
10+ years of overall IT experience with strong architecture background
Proven experience in contact center solutions and Genesys implementations
Strong knowledge of Genesys Cloud CX / Genesys Engage, IVR, ACD, and omnichannel solutions
Hands-on experience with AI/ML and Agentic AI concepts in contact centers
Experience with conversational AI, virtual assistants, and workflow automation
Strong understanding of cloud platforms (AWS / Azure / GCP)
Experience with API integrations, microservices, and event-driven architectures
Excellent communication and stakeholder management skills
Company
ExaTech Inc
Welcome to Exatech – Your Trusted Partner in Staffing Solutions! At Exatech, we are dedicated to addressing both IT and non-IT requirements, specializing in niche areas with the best of the solutions.
201-500 employees
H1B Sponsorship
ExaTech Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (6)
2021 (5)
2020 (4)
Funding
Current Stage
Growth StageRecent News
Business News Americas
2025-07-16
Company data provided by crunchbase