Datavault AI, Inc. · 8 hours ago
Customer Success Manager
Chicago, IL
Full-time
Onsite
Senior Level
5+ years expDatavault AI, Inc. is seeking a Customer Success Manager responsible for driving client retention, satisfaction, and account growth across a portfolio of national and international events. The role involves managing client health, KPI performance, and serving as a trusted advisor while collaborating with various teams to ensure successful delivery of services.
Artificial Intelligence (AI)BlockchainData ManagementInformation Technology
Hiring Manager
Shannon Malcom Peters
Responsibilities
Own overall client health for assigned accounts, including satisfaction, retention, and renewal readiness
Develop, maintain, and execute client success plans that align client objectives with company solutions and revenue goals
Act as the primary point of contact for strategic and operational client discussions, ensuring timely, high-quality communication
Proactively identify risks, service gaps, and improvement opportunities, escalating internally as needed to protect client relationships
Serve as the escalation point for complex client issues, coordinating cross-functional resolution plans and client-facing recommendations
Monitor and manage client KPIs, performance metrics, and service outcomes, ensuring commitments are met or exceeded
Review client feedback, surveys, and satisfaction data within HubSpot or equivalent systems, translating insights into corrective or enhancement actions
Ensure consistent application of client success best practices while tailoring approaches to individual client needs
Prepare and present regular client health summaries and performance updates to internal stakeholders
Lead renewal planning and execution for assigned accounts, including timeline management, pricing discussions, and coordination with Sales and Legal
Support contract negotiations by preparing cost summaries, pricing recommendations, and service justifications
Identify and recommend add-on services, upgrades, and expansion opportunities based on client goals, usage patterns, and event strategy
Assist with renewal RFP responses for existing clients, contributing account knowledge, positioning, and solution alignment
Partner with Technology and Operations teams to ensure proposed solutions are feasible, scalable, and aligned with delivery capabilities
Coordinate internal resources to support client initiatives that fall outside routine account management
Provide feedback to product and leadership teams on recurring client needs, market trends, and enhancement opportunities
Qualification
Required
5–8 years of experience in client success, account management, or customer-facing roles, preferably in event technology, SaaS, or professional services
Proven ability to manage complex client relationships and renewals without direct people management responsibility
Strong analytical skills with experience tracking KPIs, interpreting performance data, and using insights to drive action
Excellent communication and presentation skills, with the ability to navigate executive-level client conversations
Experience working cross-functionally with sales, technology, operations, and finance teams
Company
Datavault AI, Inc.
Datavault AI™ (Nasdaq: DVLT) is leading the way in AI driven data experiences, valuation and monetization of assets in the Web 3.0 environment.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sonia Choi
Founder & Chief Marketing Officer
Recent News
Morningstar.com
2026-01-23
2026-01-23
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