St. Luke's Health System · 9 hours ago
Patient Financial Navigator Lead - 150557
Boise, ID
Full-time
Onsite
Mid Level
3+ years expSt. Luke's Health System is committed to fostering a supportive workplace culture focused on employee well-being. The Patient Financial Navigator Lead will oversee daily workflow management for the Patient Financial Navigator teams, mentor staff, and implement process improvements to enhance patient financial navigation experiences.
Health CareHospitalNon ProfitPrimary and Urgent Care
Responsibilities
Serves as the primary escalation point for complex patient financial navigation concerns and occasionally manages caseloads for all Patient Financial Navigator processes within the team
Oversee employee training and provide valuable mentorship. This includes onboarding new navigators, creating training guides, conducting quality reviews and providing tools and resources for team members
Ensure adherence to financial assistance policies, external government and pharmaceutical programs, payer requirements and patient billing requirements
Identify and implement process improvements by collaborating with revenue cycle leadership to enhance financial navigation and balance resolution processes
Represent the Patient Financial Navigator team in interdepartmental meetings and initiatives. Acts as a liaison between patient financial navigators and the business office, working to merge both departments and streamline processes within the revenue cycle. This includes collaborating with team members from RCO and clinical areas to ensure effective communication and coordination
Monitor quality assurance assessments and provide performance feedback to leadership
Performs other duties as assigned. This may include taking on new projects, assisting with other team members tasks, or tackling unexpected challenges as they arise to support the overall success of the team and organization
Serves as a lead, role model, mentor, trainer and/or resource to coworkers
Qualification
Required
Education: High school diploma or equivalent
Experience: 3 years relevant experience
Benefits
On-site massages
On-site counseling via our Employee Assistance Program
Access to the Personify Health Wellness tool
Other formal training and career development offerings
Company
St. Luke's Health System
St. Luke's Health System is a healthcare facility offering internal medicine and urgent care services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kate Fowler, FACHE, CPA
SVP, Chief Financial Officer
Dani Jones, M.Coun
Chief Operating Officer, Health Partners
Recent News
HealthCareIT News
2025-11-21
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