Bank of Stockton · 18 hours ago
Customer Service Representative (Teller)
Elk Grove, CA
Full-time
Onsite
New Grad, Entry Level
$16.90/hr - $21/hrBank of Stockton is a well-established bank that has been serving communities since 1867. They are seeking a Customer Service Representative who will provide excellent customer service, perform transactions accurately, and meet referral goals to enhance the customer experience.
Financial ServicesVenture Capital
Responsibilities
Ensure that the branch sales and service support the overall bank objective to provide superior service
Participates in branch sales and service programs to enhance the customer service experience
Meet referral goals as assigned
Create a professional and positive team environment in the branch by modeling appropriate behaviors
Assist customers by using policy and procedure knowledge to handle routine to more complex transactions and expectations
Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications
Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)
Resolve routine to complex customer service issues
Perform Sales & Service Representative duties to assist with customer service
Open, maintain and balance cash drawer on a daily basis
Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)
Refer customers to appropriate Bank personnel for additional Bank products and services
Perform a variety of branch clerical duties (e.g., filing, answering phones, opening and sorting mail)
May be assigned primarily to specialized duties (e.g., exchange, merchant, vault)
Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, and vault)
Qualification
Required
Interpersonal and oral communication skills
Basic math & PC skills
Attention to detail
Customer service skills
Preferred
Prior Sales, Service and cash handling experience
Company
Bank of Stockton
Bank of Stockton is a bank specializing in banking products and services.
Founded in 1867
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Erik Einertson, CFA, CAIA
Chief Investment Officer
John Primasing
Chief Credit Officer
Company data provided by crunchbase