Chattanooga College Medical Dental and Technical Careers · 16 hours ago
Assistant Director, Financial Aid
Chattanooga, TN
Full-time
Onsite
Mid Level
3+ years expChattanooga College Medical Dental and Technical Careers is seeking an Assistant Director of Financial Aid to manage daily operations of the student finance office. The role involves ensuring compliance with regulations, overseeing financial aid programs, and providing exceptional service to students and families.
Higher Education
Responsibilities
Manage team Student Finance Advisors ensuring KPI’s are met
Manage Student Account Receivables, ensuring aid is processed timely and students are current with payment plans
Be the main contact for a group of students, to complete all required documents with Student Finance
Contribute to the development and documentation of financial aid office policies and procedures
Generate reports for management, auditing, and reconciliation purposes
Assist the Director with staff training, supervision, and goal setting for student finance office personnel
Provide comprehensive and sensitive financial aid counseling to prospective and enrolled students and their families regarding financing options, application procedures, and regulatory requirements
Conduct workshops, presentations, and outreach activities for students, parents, and campus partners (e.g., Admissions, Student Accounts)
Resolve complex or escalated student finance concerns
Ensure students are completing appropriate documentation
Perform advanced needs analysis, including professional judgment determinations and dependency overrides, in accordance with federal guidelines
Be the primary liaison with third party servicers to ensure timely processing of student funds
Complete Return to Title IV calculations and schedule any returns
Assist with the accurate and timely disbursement and refund of financial aid funds
Qualification
Required
Bachelor's degree preferred
A minimum of three (3) years of progressively responsible experience in a college or university Financial Aid Office
Demonstrated experience with federal Title IV aid and state financial aid programs
Comprehensive knowledge of federal and state financial aid regulations, policies, and procedures
Exceptional analytical, organizational, and problem-solving skills, with keen attention to detail
Strong interpersonal, verbal, and written communication skills for counseling and presentation purposes
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Company
Chattanooga College Medical Dental and Technical Careers
Empowerment. Growth. Development.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase