F5 · 10 hours ago
Director, XC Incident and Problem Management
United States
Full-time
Remote
Director/Executive
$197K/yr - $295K/yr
10+ years expF5 is a company striving to enhance the digital world by empowering organizations to create, secure, and run applications. The Director of Incident Management will lead the global Incident Management function, overseeing major incidents impacting F5 XC services and ensuring rapid resolution and continuous improvement of incident response processes.
Consumer ElectronicsSaaSSecurityVirtualization
Responsibilities
Define and execute the vision and strategy for Incident Management aligned with F5 XC business objectives
Develop and maintain policies, standards, and procedures for incident response and escalation
Partner with senior leadership to ensure incident management supports customer trust and service reliability
Lead the response to major incidents, coordinating cross-functional teams including engineering, operations, security, and support
Serve as the executive escalation point during critical events, ensuring timely communication and resolution
Implement best practices for incident detection, triage, containment, and recovery via an incident base runbook for various possible categories of incidents
Conduct post-incident reviews and root cause analyses; ensure lessons learned are documented and acted upon
Drive automation and tooling improvements to reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)
Monitor incident trends and proactively identify areas for risk mitigation
Maintain transparent, timely communication with internal stakeholders, customers, and executive leadership during and after incidents
Oversee the development of incident status reports and executive summaries
Build and lead a high-performing Incident Management team, fostering collaboration and professional growth
Establish clear roles and responsibilities within the incident management process
Ensure adherence to regulatory requirements and industry standards (ISO 27001, SOC 2, etc.)
Collaborate with Security Incident Response Team (SIRT) and Risk Management to align processes
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
10+ years in IT operations, security, or incident management roles, with at least 5 years in leadership
Proven experience managing major incidents in cloud-native or distributed environments
Deep understanding of SaaS, multi-cloud architectures, and cybersecurity principles
Strong leadership, decision-making under pressure, and communication skills
Familiarity with ITIL, ISO/IEC 27035, and incident management frameworks
Preferred
Advanced degree
ITIL Expert, CISM, or equivalent
Benefits
Incentive compensation
Bonus
Restricted stock units
Benefits
Company
F5 is a multi-cloud application services and security company that specializes in application security, performance, and delivery.
5001-10000 employees
H1B Sponsorship
F5 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (155)
2024 (110)
2023 (211)
2022 (194)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Elliott Management Corp.
2020-11-08Post Ipo Equity
1999-06-04IPO
1998-09-24Series Unknown
Leadership Team
François Locoh-Donou
President and CEO
Mohan Veloo
Chief Technology Officer - Asia Pacific, China & Japan
Recent News
Business Wire
2026-01-16
2026-01-15
2025-12-24
Company data provided by crunchbase