NEOGOV · 16 hours ago
Recreation Member Service Representative III
Boulder, CO
Full-time
Onsite
Entry Level
$23.58/hr - $34.19/hr
1+ years expNEOGOV is seeking a Recreation Member Service Representative III to join the City of Boulder. This role involves providing exceptional customer service to patrons at recreation facilities, performing cash handling duties, and assisting with facility operations and program registrations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides excellent customer service to the patrons of the recreation facilities
Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment
Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers
Understands and effectively enforces all relevant code and City policy that dictates use of the facilities to ensure a safe and welcoming environment for all
Operates the recreation management system
Registers participants for classes and activities and has strong knowledge of program areas
Sells memberships and daily entries; checks patrons in to use the facility
Utilizes the facility calendars to understand scheduled events
Assists patrons with facility rentals such as birthday parties and meeting space rentals
Stays informed of all related events, policies, and updates relevant to the role through City communication channels
Performs cash handling in accordance with the City and Department policies and internal controls and can accurately balance cash drawer and provide accurate change
Performs related duties as required to meet the needs of the city
Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment
Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to City property
Knows and complies with all City and department personnel policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies
Maintains functional and clean spaces in the facility when custodial staff are not available
Supports emergency operations during emergency incidents or events as needed
Serves as a lead worker
Resolves customer concerns, incidents and program issues as they occur
Completes accident and incident reports as necessary
Maintains knowledge of the operations of all three recreation centers and two outdoor pools, including ability to open and close each facility
Reports facility issues and monitoring facility by periodic building walk-throughs
Arranges with Facilities Department for repair of unplanned, emergency facility problems
Provides assistance to other front desk employees
Provides general direction to custodial staff as needed on a daily basis
Qualification
Required
Ability to demonstrate excellent interpersonal skills, including the ability to establish and maintain effective working relationships with diverse people in an organizational context
Ability, interest, and desire to provide excellent customer service in person and on the telephone
Ability and willingness to work a flexible schedule including weekends, evenings, and possibly City holidays
Valid Driver's license and ability to maintain an acceptable motor vehicle background
Have and maintain acceptable background information, including criminal conviction history
High School diploma or equivalent
One (1) to two (2) years of customer service experience
Cash handling experience
Current First Aid/AED and CPR certifications within 90 days of hire
Preferred
Experience working for a public or private recreation facility
Experience with the SmartRec by Amilia recreation management software system
Prior experience as a lead worker
Experience with Microsoft Office
Ability to communicate bilingually in English and Spanish (Conversational level in Spanish)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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