Frankenmuth Insurance · 8 hours ago
Technical Coordinator, Billing Services
Michigan, United States
Full-time
Onsite
Mid LevelFrankenmuth Insurance is seeking a Technical Coordinator for Billing Services to collaborate with leadership in achieving productivity and quality goals. The role involves developing best practices, providing training, and acting as a subject matter expert in billing services.
Auto InsuranceInsurance
No H1B
Responsibilities
In cooperation with leadership, ensures billing services best practices by:
Researches, develops, and implements policies, procedures and processes to promote consistency
Develops and delivers onboarding, job skills training and development programs to billing services staff
Identifies skill gaps relative to billing services best practices and provides performance improvement consulting and support
Monitors the performance of the billing services function and makes recommendations for continuous improvement
Acts as a subject matter expert, providing billing services expertise
Develops and executes effective billing services internal quality control processes and procedures to ensure a consistent work product, including the design and coordination of billing services internal quality review processes
Serves as Business Lead and/or resource on corporate projects representing the billing function
Develops/maintains data analytics for various reporting metrics
Performs other duties as assigned
Qualification
Required
Ability to work legally in the United States
Significant independent judgment
Experience in developing, communicating, and monitoring performance to best practices
Ability to support staff skill development
Experience in collaborating with leadership
Ability to research, develop, and implement policies, procedures, and processes
Experience in developing and delivering onboarding and job skills training programs
Ability to identify skill gaps and provide performance improvement consulting
Experience in monitoring performance and making recommendations for continuous improvement
Subject matter expertise in billing services
Experience in developing and executing internal quality control processes and procedures
Ability to serve as Business Lead and/or resource on corporate projects
Experience in developing and maintaining data analytics for reporting metrics
Company
Frankenmuth Insurance
Frankenmuth Insurance offers customized coverage for business, home, auto and life insurance.
Founded in 1868
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dawn Jaffray
President & COO, CFO
Erik Steenken
Vice President, Head of Surety
Recent News
2025-10-31
Company data provided by crunchbase