Hallmark Global Solutions Ltd · 2 days ago
Customer Service Representative
United States
Contract
Remote
New Grad, Entry Level
0+ years expHallmark Global Solutions Ltd is a company looking to hire Customer Service Representatives for a work-from-home position. The role involves handling inbound and outbound customer contacts, responding to inquiries, and processing customer requests under supervision.
Cloud ComputingIT InfrastructureIT ManagementManagement Consulting
No H1B
U.S. Citizen OnlyHiring Manager
Naveen HGS
Responsibilities
Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel
Records call on account history record with results of the inquiry; initiates required confirmation
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision
Qualification
Required
High school diploma or G.E.D
Zero or more years of customer service or other telephone experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Experience working with and skilled in the use of help desk software
Must be able to work M-F shift ranging between 6:00am - 9:00pm CT
Agents must be US Citizens only
Agents must be located in the United States
Remote Agent protocols, processes, and procedures must fully comply with United States Government contract requirements
Preferred
Basic business and analytical problem solving skills
Basic communication skills
Ability to follow oral and written directions
Company
Hallmark Global Solutions Ltd
Hallmark Global Solutions is established in the year 2002, Hallmark Global Solutions has an exceptional track record of transcending the core operations of its clients and helping them meet their ever-evolving market needs.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase