Lifespark · 1 day ago
Community Home Care - Staffing Supervisor II
St Louis Park, MN
Full-time
Hybrid
Mid Level
$62K/yr - $70K/yr
3+ years expLifespark is a complete senior health company headquartered in St. Louis Park, Minnesota, focused on helping seniors navigate their health care options. The Staffing Supervisor II is responsible for leading the staffing team, ensuring a supportive experience for caregivers, and implementing schedules that meet client care needs while adhering to budget expectations.
Hospital & Health Care
Responsibilities
Acts as the staffing department lead and primary support for Staffing Supervisors
Provides ongoing support, coaching, and mentoring for Staffing Supervisors
Implement established staffing patterns and schedules that meet client care needs and financial goals
Ensures adequate in-office coverage and act as a back-up to the Staffing Supervisor(s) as needed
Ensures policies, procedures, and best practices are implemented by Staffing Supervisors to caregiving workforce
Actively participate in the recruitment and onboarding process
Conducts candidate screening and in-person interviews
Ensure completion of necessary new hire paperwork
Responsible to keep average caregiver wage in line with current standard
Ensure all caregivers meet regulatory requirements including orientation, skill competencies, in-service/education, TB, Hepatitis B, background checks, DMV, I-9 and all other applicable regulations AND proof is documented in the personnel record
Conducts new hire orientation in collaboration with designated Registered Nurse
Administration of Learning Management System for caregivers
Ensure caregiver understanding of, and accountability to, Lifespark policies, procedures, and best practices
Provide real-time Caregiver coaching/mentoring through a combination of telephonic and in-person touch points
Conduct Caregiver annual reviews
Regularly apply the People Analyzer to caregiving team members to evaluate alignment with company core values and fit for position
Follow Lifespark recognition programs to encourage and reward great performance
Communicate Caregiver resignations and terminations per Lifespark best practice
Organize and facilitate regular Caregiver meetings and events
Communicate, reinforce, and hold Caregivers accountable to Lifespark’s call-in protocol and expectations
Maintains personnel/electronic files including tracking expired credentials (driver’s license, auto insurance, and other applicable documents)
Collaborate with RN Case Manager to provide the right-fit caregiver for every client
Maintain consistent schedules with sufficient flexibility to ensure every shift is staffed with the right-fit caregiver
Communicate and confirm all scheduling changes to clients and employees proactively
Inform RN Case Manager of any scheduling conflicts or concerns
Problem solves to ensure all call-offs and special requests are staffed
Adhere to the “No Shift Goes Unstaffed” Promise
Follows standard work process to track employee availability and call offs
Adjusts caregiver schedule times as needed to ensure accurate billing and payroll
Participate in Lifespark’s Event Management process including initiating reports, escalation of events and investigations
Report worker injuries per protocol and promote Lifespark’s return to work program to prevent lost time
Plays a key role in delivering the Lifespark Experience™
Establish rapport with all caregivers and clients/family members through phone calls and home visits
Perform introductory calls to new clients and staffing contacts
Follows up on all calls, emails from caregivers, and clients/family members
Follows Lifespark’s Service Recovery practice as needed to handle complaints and serious issues
Manages Caregiver labor costs
Seek approval for overtime only as last resort
Seek approval for incentives only as a last resort
Assists with achieving Gross Profit Margin targets by understanding GPM drivers (census, billable hours, services provided, service guarantees, and overtime)
Understands billing rates and packages and seeks opportunities to expand offerings
Manages staffing and MOD schedule
Participate in on-call program rotation
Participate in weekend coverage as needed
Tracks staffing metrics
No unfilled shifts
100% compliance with staffing processes
90% staffing consistency
Caregiver Team Turnover Meets/Exceeds Forecast
100% of compliance targets as outlined in the quality management program including in-service and ongoing training requirement participation and attendance
Decreased overtime, incentives/other pay
Qualification
Required
High school diploma or equivalency required
Minimum 3 years of experience in Healthcare, Staffing, Medical Administration, or similar position required
Must be proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer
Benefits
Annual Reviews/Raises {Shift differentials if applicable}
Paid Time Off – Vacation Time
Mileage reimbursement
Medical, Dental, Vision benefits for Full Time Hires
Short-Term Disability & Long-Term Disability Insurance
Life Insurances
401k + Company Match for full-time and part-time employees
Referral bonuses
Career path to other positions within our growing company!
Company
Lifespark
Lifespark is a complete senior health company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joel Theisen, RN
CEO/Founder
Amber Hernandez
Human Resources Business Partner
Recent News
McGuireWoods
2024-06-05
Company data provided by crunchbase