Allstate · 7 hours ago
Virtual Triage Auto Tec Consultant I (CST)
United States
Full-time
Remote
Entry, Mid Level
$54K/yr - $85K/yr
2+ years expAllstate is a company that has been protecting families and their belongings for over 90 years. They are seeking a Virtual Triage Auto Tec Consultant I to review the Triage Tool, partner with the Good Hands Repair Network, and evaluate claims to ensure customer needs are met with empathy and efficiency.
BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital
No H1B
Responsibilities
Reviews the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Evaluates diminished value in a moderately complex and occasionally complex claim
Responds to moderately complex and occasionally complex arbitrations contentions
Conditions vehicles, prepares report for customer and determines valuation of salvage
Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices
Documents a claim file with notes, evaluations and decision making process
Investigates moderately complex and occasionally complex files, reviews damage, takes photos, and determines reparability or total loss through virtual inspections
Prepares damage estimates or valuation for moderately complex and occasionally complex claims and locates parts
Qualification
Required
4 year Bachelors Degree
2 or more years of experience
Claims Processing
Communication
Critical Thinking
Empathy
Estimatics
Multitasking
Negotiation
Policy Interpretation
Time Management
Working Independently
Preferred
4 year Bachelors Degree
2 or more years of experience
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Guy Hill
Executive Vice President, Product Management
Recent News
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