NEOGOV · 21 hours ago
Service Change Communications Specialist I
Seattle, WA
Full-time
Onsite
Entry Level
$83K/yr - $105K/yr
1+ years expNEOGOV is a part of King County, and they are seeking a Service Change Communications Specialist I to assist with public information for service changes. The role includes handling external communications materials, proofreading, and managing Rider Alerts related to transit service changes.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Handling external-facing communications materials: Assist with creation and deployment of communication documents like schedules, brochures, etc
Proofreading: Proofreading communications and scheduling materials
Rider Alerts: Research, draft, produce, post and remove bus stop Rider Alerts related to the service change
Signage: Assist with the preparation and posting of transit service information at transit centers and bus stops
Documenting Service Change Related Processes: Observe and document Service Information processes in detail
Other Duties as Assigned: There are many elements to executing the Service Change that require a team effort and acting in different roles/duties
Qualification
Required
Recent knowledge of Metro's transit service area, transit routes, schedules, and other organization knowledge
One year or more of experience understanding and working with topics related to the transit customer experience, transit customer needs, customer use of transit products and services, and resolving customer complaints
Familiarity with Microsoft Office Suite, including Outlook, Excel, and Word
Valid Washington State Driver's license is required
Strong customer service skills with the ability to establish and maintain effective working relationships with a diverse group of individuals and collaborate well with others
Highly organized, with attention to detail and the ability to ensure the accuracy of work products
Ability to prioritize assignments, manage daily work assigned, and meet deadlines
Proficiency in English grammar, spelling, and proofreading
Clear written communicator, especially over email
Ability to work independently with minimal oversight, follow written and verbal instructions, and figure out completing work with high-quality outcomes
Transporting and organizing communication materials
Preferred
Graphic Design or Information Production experience
Experience with Adobe products such as InDesign and Illustrator
Previous experience with proofing/proofreading
Previous communication distribution experience
Experience with using or creating maps
Experience with creating instructions for others to follow
Multi-lingual individual
Benefits
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase