SpotOn · 11 hours ago
Senior Client Success Partner
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $96K/yr
5+ years expSpotOn is a company dedicated to empowering independent restaurants with innovative technology solutions. The Senior Client Success Partner will manage high-value accounts, focusing on client retention, revenue expansion, and fostering strategic relationships to drive measurable business outcomes.
Mobile PaymentsPaymentsSales AutomationSoftware
Responsibilities
Own high-value, complex Strategic Accounts, monitoring adoption and engagement
Lead escalations and At Risk resolution for challenging client situations
Conduct executive-level Business Reviews and adoption planning sessions
Analyze portfolio trends to anticipate risks and mitigate potential churn
Drive upsell, cross-sell, and referral initiatives
Identify and implement tailored strategies to increase account value
Partner with Rates, Product, and Sales teams on account growth plans
Collaborate with Product, Implementation, and Support to enhance client experience
Convert client feedback into strategic insights for product and service improvements
Track portfolio performance, adoption metrics, and expansion results
Recommend interventions and strategic initiatives based on client data
Qualification
Required
5+ years of professional experience in customer success or related roles
Proven success managing high-value, complex accounts with measurable outcomes
Strong consultative engagement skills and executive-level communication
Advanced knowledge of SpotOn RPOS, integrations, pricing, and restaurant operations
Skilled in mentoring junior CSPs and sharing best practices
Analytical expertise to interpret metrics and portfolio trends
Experience driving client expansion and retention strategies at scale
Preferred
Experience in fintech or SaaS environments
Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Company
SpotOn
SpotOn provides mobile payment technology and a management system for restaurants and small businesses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$918MKey Investors
Dragoneer Investment GroupAndreessen HorowitzDST Global
2022-05-18Series F· $300M
2021-09-13Series E· $300M
2021-05-25Series D· $125M
Leadership Team
Zach Hyman
Co-Founder
Mark Walz
Chief Technology Officer
Recent News
2025-12-02
Company data provided by crunchbase