NEOGOV · 19 hours ago
Employment Specialist 3 (WSS3): WorkSource Everett
Snohomish County – Everett, WA
Full-time
Onsite
Entry, Mid Level
$51K/yr - $68K/yr
2+ years expNEOGOV is part of the State of Washington's Employment Security Department, seeking an Employment Specialist 3 to provide personalized support to job seekers. The role involves community outreach, customer service, and managing program requirements to help individuals achieve their employment goals.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide staff-assisted customer services, such as group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers, and customer needs
Use skill, interest, and aptitude tests using informal tools to identify employment and/or training goals, develop and monitor service plans, and develop recommendations for continuous improvement
Provide information in person, virtually, and over the phone about the full range of agency services and programs and refer to appropriate agency and community resources
Meet one on one with customers to answer questions about job search strategies, provide Labor Market information, review resumes and cover letters, and assist with interviewing skills
Answer phone calls and direct to the appropriate team as well as providing timely responses to email and face-to-face interactions
Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training to prepare for job openings
Provide basic information on how to apply for unemployment benefits, direct UI customer concerns, issues, and problems to the liaison or supervisor
Monitor WorkSource program performance management activity within agency reporting systems and create and disseminate reports as required by supervisors and managers
Collaborate with WorkSource partners regarding enrollments, program guidelines, training recommendations, and negotiate and confirm customer eligibility
Represent the workforce partnership, communicate, and work closely with partners and stakeholders; be responsive to requests
Qualification
Required
One (1) year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state's Employment Security agency
A Bachelor's degree and two (2) years of relevant experience in workforce development, social services or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, benefits programs, insurance claims, law enforcement and banking
A combination of education and/or relevant experience equals six (6) or more years
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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