Iron Mountain · 21 hours ago
Sr. Client Delivery Program Manager (remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$124K/yr - $165K/yr
10+ years expIron Mountain is a leader in records and information management, and they are seeking a Senior Client Delivery Program Manager to oversee the delivery of complex digital solutions for their customers. The role involves managing cross-functional programs, coordinating with various teams, and ensuring customer satisfaction through effective project management.
Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware
Responsibilities
Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally
Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance
Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations
Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting
Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities
Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality, and compliance
Manages customers through a system Change Control process including level of effort analysis and change implementation
Ensures internal stakeholder requirements are met including performance, quality, and financial goals
Analyzes and resolves issues. Escalates issues to senior management when required
Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures
Supports and promotes Iron Mountain core values
Qualification
Required
10 plus years of proven project management experience in a matrix environment
Bachelor's degree in Management or related field preferred or equivalent work experience
PMP Certification
Experience in external customer facing roles specifically related to customer engagement and communication, presentation skills, and demonstrated ability to drive projects to conclusion while delivering an exceptional end product
Experience with multiple Software Development Life Cycle (SDLC) methodologies
Must have clear, executive level, excellent written and verbal communications skills – well targeted based on the level of audience within and outside the organization
Ability to manage projects with complex team structures utilizing both on and offshore resources
Good level of empathy and active listening
Ability to manage conflicts
Ability to multitask and prioritize issues in a complex environment
Must be detail-oriented and highly organized
Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects
Must be able to deliver work efficiently through formal and informal channels and display broad understanding of business practices and policies
Cultural adaptability
English required
Preferred
Bachelor's degree in Management or related field preferred or equivalent work experience
Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus
Experience within the outsourcing, SaaS, or hosted solutions industry is a plus
Document Management Solution concepts, desired
Understanding of best practices related to document management activities, desired
Company
Iron Mountain
Iron Mountain offers storage, asset lifecycle management and information management services to companies.
10001+ employees
H1B Sponsorship
Iron Mountain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$6.77B2025-09-05Post Ipo Debt· $1.41B
2024-12-03Post Ipo Debt· $1.2B
2023-05-10Post Ipo Debt· $1B
Leadership Team
Marc Duale
Senior Advisor to the President and CEO
William Meaney
CEO
Recent News
2026-01-23
2026-01-16
Hindu Business Line
2025-12-16
Company data provided by crunchbase