State of Florida · 1 day ago
REGULATORY SPECIALIST II - 42004058 (FOR INTERNAL AGENCY EMPLOYEES ONLY)
Tallahassee, FL
Internship
Onsite
Intern, Entry Level
$40K/yr - $44K/yr
1+ years expThe State of Florida's Department of Agriculture and Consumer Services is seeking a Regulatory Specialist II to handle inquiries and applications related to regulatory compliance. The role involves reviewing applications, providing customer service, and maintaining records using a complex database system.
Government Administration
No H1B
Responsibilities
Responds to telephone, email, paper correspondence, and faxed inquiries regarding statutory and procedural eligibility requirements for initial applications and renewal applications
Interprets policies, procedures, applicable Florida Statutes, and reciprocity
Reviews applications, investigative reports, verification reports, fingerprint analyses, and other associated documents to determine the action(s) required to complete the processing of an application or renewal application
The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems
Provides online customer service through live chat regarding statutory and procedural eligibility requirements for initial applications and renewal applications
Captures and routes chat transcripts to the appropriate location to ensure proper storage and efficient retrieval
Responsible for answering complex legal phone calls regarding administrative complaints, suspensions, and final orders
Answers the tax collector program assistance phone line and provides support to tax collector employees concerning program-related issues
Assists applicants, licensees, agency owners, law enforcement personnel, and division personnel with licensing requirements or procedures
Advises applicants of any action required to continue the application or renewal process
Requests submission of additional documentation as necessary
Performs appropriate data entry transaction to maintain records and statistics using a complex interactive computer database, specifically, the Electronic Document Management System (EDMS)
Reviews scanned documents to ensure eligibility before entry into the EDMS
Indexes electronic documents to ensure proper storage and efficient retrieval
Operates computer peripheral hardware for production and production control within the EDMS
Organizes the workflow of scanned documents to ensure their appropriate distribution to designated state and/or work units within the division
Composes general and live chat correspondence in response to questions, problems, and status inquiries from applicants, licensees, or the general public regarding the application and renewal process
Interfaces both verbally, in live chat, and in writing with applicants, licensees, law enforcement personnel and Department of Agriculture and Consumer Services Investigators relative to licensing requirements and procedures
Performs Other Duties As Required
Qualification
Required
A bachelor's degree from an accredited college or university
One (1) year of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations
Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education
An equivalent combination of education and experience which equals five (5) years can substitute for the above requirements
Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained
Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency
Successful applicant must pass a background screening, including fingerprinting, as a condition of employment
Knowledge of the principles and techniques of effective communication
Ability to review data for accuracy and completeness
Ability to communicate effectively
Ability to establish and maintain effective working relationships with others
Knowledge of basic computer operations
Knowledge of Chapter 493 and section 790.06, F.S
Benefits
Annual and Sick Leave benefits
Nine paid holidays and one Personal holiday each year
State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
And more!
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
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