SouthState Bank · 1 day ago
Correspondent Payment Solutions Specialist
Correspondent - Atlanta
Full-time
Hybrid
Entry Level
1+ years expSouthState Bank is a trusted financial partner with a commitment to helping customers move forward. The Correspondent Payment Solutions Specialist is responsible for providing telephone support to customers, processing transactions, and maintaining relationships with various banking departments and service providers.
BankingFinanceFinancial ServicesLendingWealth Management
Responsibilities
Handle Converge (online banking) calls and work with technical resources as needed
Enter non-electronic wire transfer instructions into Converge and performs callbacks
Perform fast and accurate research for customer banks
Provide back-up and support for all Payments Customer Service functions and responsibilities
Perform follow up calls to banks as needed
Handle all processing activities for wire transfers, ACH, Coin & Currency Orders, Large Dollar Return Item Notifications and Return PDF Delivery
Ensure all transactions are balanced and processing deadlines are met
Process incoming and outgoing cash letter accurately and timely
Ensure checklists are completed timely
Deliver exceptional customer service and Converge support to all internal and external customers
Develop and maintain an understanding of all Correspondent Division and FRB banking operations, as well as a basic understanding of other Division services
Support department objectives and goals
Assist with internal and external audits
Complete Account Confirmation requests
Generate ideas to enhance/improve current processes related to job functions
Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
Provide assistance to other employees by liaising with them through healthy and positive interactions
Be involved in performing marketing endeavors/efforts
Continuously update skills by participating in professional training
Seek opportunities to improve skills through cross-training offered by the Bank
All other tasks, responsibilities, or duties, as directed by management
Qualification
Required
Minimum high school diploma or general education degree (GED)
One to three years in customer service and related experience and/or training
Company
SouthState Bank
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-08-09IPO
Leadership Team
D
Dan Bockhorst
Executive Vice President Chief Credit Officer
Recent News
2025-12-16
Company data provided by crunchbase