PTC · 14 hours ago
Principal Site Reliability Engineer
Boston, MA, USA
Full-time
Hybrid
Senior Level, Lead/Staff
$113K/yr - $175K/yr
7+ years expPTC is a leading company transforming the physical and digital worlds. They are seeking a Principal Site Reliability Engineer to ensure the long-term reliability, scalability, and operational excellence of their platform, influencing system design and leading reliability initiatives across the organization.
Computer Software
Responsibilities
Lead design, implementation, and evolution of reliability, availability, and resiliency strategies for large‑scale distributed systems written primarily in Java
Apply deep experience operating complex, distributed systems to guide architectural decisions, reliability strategies, and long‑term system evolution
Identify systemic risks in application architecture, data flows, and infrastructure, and drive architectural improvements that measurably improve availability, performance, and scalability
Set and evolve reliability standards, best practices, and operational principles across R&D
Lead efforts to prevent, detect, and mitigate incidents through technical improvements and operational maturity
Serve as a senior coordination point during major incidents, helping manage response and guide long‑term remediation
Champion blameless post-incident reviews and ensure learnings translate into durable system improvements
Apply advanced software engineering practices to eliminate manual work, reduce operational load, and improve system observability
Design and build internal platforms, automation, and tooling that support Java‑based services and their operational needs
Raise the bar on monitoring, alerting, and SLO/SLI adoption across systems
Partner deeply with product engineers, architects, and engineering leadership to ensure reliability and operability are first‑class concerns in system design
Review and influence designs for complex systems involving technologies such as datastores, messaging systems, and coordination services
Serve as a technical mentor and coach for SREs and other engineers, raising overall engineering and operational maturity
Contribute to longer‑term reliability and infrastructure strategy aligned with business growth
Stay current with industry trends in SRE, distributed systems, and the Java ecosystem, turning insights into practical improvements
Help define what “great reliability” looks like for the organization and how we measure it
Qualification
Required
Ability to commute to the Seaport Boston office 2-3 days a week
7+ years of experience in software engineering, site reliability engineering, or systems engineering roles
Extremely strong proficiency with the Java programming language and its ecosystem, including building, debugging, and operating production Java services
Deep experience operating complex, distributed systems in production environments
Strong software engineering background, with a track record of delivering high-quality, maintainable code
Expert understanding of incident management, service reliability, and performance engineering
Strong hands-on experience with observability (metrics, logs, traces), capacity planning, and SLO-driven reliability
Deep familiarity with modern cloud-based infrastructure, CI/CD pipelines, and infrastructure-as-code practices
Ability to reason about failure modes across application, data, and infrastructure layers
Demonstrated ability to lead complex initiatives that span teams and organizational boundaries
Comfortable making high-impact technical decisions in ambiguous environments
Strong communicator who can influence design and operational decisions across a wide range of stakeholders
Systems thinker focused on root-cause analysis and durable fixes
Calm and effective under pressure, especially during high-severity incidents
Curious, data-driven, and committed to continuous improvement
Preferred
Experience operating or supporting systems using technologies such as MongoDB, ZooKeeper, and RabbitMQ
Background in performance tuning and scalability optimization of Java services
Experience setting or influencing engineering standards at the organization level
Prior involvement in evolving SRE or platform practices in a growing engineering organization
Experience designing, operating, or scaling systems in cloud environments such as AWS (preferred), including familiarity with core services, networking models, and reliability features
Benefits
Performance-based bonus
Employee share purchase program (ESPP)
Medical, dental and vision insurance
Paid time off and sick leave
Tuition reimbursement
401(k) contributions and employer match
Flexible spending accounts
Life insurance
Disability coverage
Generous commuter subsidy
Company
PTC
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity.
5001-10000 employees
H1B Sponsorship
PTC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (61)
2023 (75)
2022 (86)
2021 (111)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
Marcus Senior,PMP, CSM, MSP, and Lean Six-Sigma
Chief Executive Officer
Danny N. Poisson
TVP, Chief Technology Officer for Federal Aerospace & Defense
Recent News
2025-10-03
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