TALENT Software Services · 2 days ago
Office/Administration - Customer Service Support Lv2
Wichita, KS
Full-time
Onsite
Entry Level
$20/hr - $23/hr
2+ years expTALENT Software Services is seeking a Customer Service Support 2 - Customer Enabling to assist with routine customer enabling activities in the order management process. The role involves supporting claims management, resolving customer inquiries, and optimizing internal processes for a seamless customer experience.
Artificial Intelligence (AI)ConsultingDevOpsHealth CareIT ManagementProject ManagementRecruitingStaffing Agency
Responsibilities
Assist in identifying potential obstacles in the claims management process and work with other functions and customer facing customer service representatives, sales, and account managers to take corrective actions as directed
Assist in updating internal stakeholders on claim status and support issue resolution
Support the generation of claim document documents as outlined in established processes
Support resolution for simple administrative or clerical process issues that follow already defined procedures related to claim investigation, processing and resolution
Support simple customer inquiries to confirm credit memos, debit memos, and short pay/deduction authorization
Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff
Other duties as assigned
Qualification
Required
High school diploma, secondary education level or equivalent
Two years of related work experience
Preferred
Bachelors Degree in a related field or equivalent experience
Proficiency with CRM Tools (Salesforce or similar)
Proficiency with ERP Tools (SAP or similar)
Two years of related work experience in customer facing environment or claims management
Detail Orientation
Accounting Experience (large transactions)
Good Communication Skills
Company
TALENT Software Services
Talent Software Services is an IT staffing services company of healthcare and government sectors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Prashanth Upadrashta
Vice President -Global Operations & Delivery
Dave Iacarella
Owner
Recent News
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