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Infosys · 19 hours ago

Mainframe Support Architect

Salt Lake City, UT

Full-time

Onsite

Senior Level, Lead/Staff

11+ years exp

Infosys Public Services is seeking a Mainframe Support Architect to join their team in Salt Lake City, Utah. The architect will oversee the design, modernization-readiness, architectural governance, and operational integrity of the mainframe-based Tax System, providing strategic technical direction and leading the support team throughout the transition period.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

H1B Sponsor Likely

Responsibilities

Design, Optimization & Modernization Readiness

Production Support Architecture & Problem Management

Integration & Interface Management

Documentation, Knowledge Transfer & Process Mapping

Compliance, Security & SLA Governance

Leadership, Mentoring & Stakeholder Collaboration

Architectural Leadership & Technical Governance

Serve as the primary architect and technical authority for the mainframe tax applications, which include COBOL online, COBOL batch, and online screens

Define and enforce architectural principles, coding standards, integration patterns, and legacy system best practices aligned with the performance, reliability, and maintainability needs

Oversee the architecture of batch operations, online CICS workflows, DB2 data structures, VSAM files, and Natural components

Ensure the system continues to meet application availability requirements and supports daily operational windows

Lead high-level system design, refactoring strategies, performance tuning, and long-term maintainability improvements

Identify high-risk, inefficient, or undocumented areas requiring redesign or enhanced documentation

Recommend improvements for resiliency, scalability, and future migration to the incoming replacement system

Conduct an impact analysis on statutory updates requiring annual system enhancements

Provide Tier 3 technical leadership for complex issues across 24/7/365 support operations

Architect solutions for recurring problems and lead systemic root cause analysis as required under continuous improvement mandates

Ensure adherence to defined Response and Resolution SLAs for all severities

Guide the team in incident triage, escalation, and resolution following the defined on-call and escalation models (15-minute escalation rule)

Oversee the architecture of 5–8 upstream and downstream systems and associated interfaces through which the tax system exchanges data

Ensure secure, consistent, and compliant data exchange across internal and external systems in alignment with security and compliance requirements

Lead documentation of: System architecture and design, Batch and online process flows, Interface contracts, Operational procedures, Testing approaches (unit, integration, performance, UAT)

Support knowledge transfer from current SMEs to vendor teams to mitigate the risk of knowledge loss

Ensure alignment with: SLA tracking & reporting requirements, Security & data governance, Change management processes mandated by ITIL-aligned standard, Support periodic audits, performance reviews, and improvement plans

Mentor support engineers and developers working on COBOL, Natural, JCL, DB2, and CICS components

Collaborate with IT Leadership, Business teams, Governance committees, and operational stakeholders

Contribute to reviews, service improvement plans, and architectural assessments

Qualification

Mainframe EngineeringCOBOLDB2CICSJCLNaturalVSAMArchitectural LeadershipProduction SupportStakeholder ManagementProblem ManagementCommunication SkillsDocumentation SkillsMentoring

Required