American Vision Partners · 10 hours ago
Bilingual Scheduling Specialist
El Paso, TX
Full-time
Onsite
New Grad, Entry LevelAmerican Vision Partners (AVP) partners with top ophthalmology practices to provide exceptional patient care. The Bilingual Scheduling Specialist is responsible for creating memorable experiences for patients by effectively guiding them and scheduling appointments in a call center environment.
Health CareMedical
Responsibilities
In a call center environment, display the ability to service patient needs while actively accepting inbound calls with a focus on customer service
Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location
Minimum goal achievement based on monthly review of various metrics and expected requirements
Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients
Focused and open to learning new skills to take on various roles based on business need
Qualification
Required
High School diploma or equivalent
Bilingual in Spanish (Required)
Ability to navigate custom computer software and internal systems - NextGen experience a plus!
Experience in Medical Office including Insurance Knowledge highly desirable
Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
Excellent verbal and written communication skills; with the ability to show empathy and active listening skills
Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
Preferred
Bilingual in Spanish highly preferred but not required
Benefits
Medical and dental insurance
Significant eye care discounts
Child care assistance
Pet insurance
Continuing education funds
401(k)
Paid holidays
PTO
Sick Time
Opportunity for growth
And much more!
Company
American Vision Partners
American Vision Partners operates as an eye care organization and most active consolidator.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick Maguire
Chief Operating Officer
Recent News
2024-04-08
Company data provided by crunchbase