Metropolitan Transportation Authority · 21 hours ago
Manager, IT Telecommunication Services & Expense Management
New York, NY
Full-time
Hybrid
Mid, Senior Level
$146K/yr - $173K/yr
5+ years expThe Metropolitan Transportation Authority is seeking a Manager for IT Telecommunication Services & Expense Management. This role involves managing telecommunications and wireless services for MTA Agencies, requiring a blend of IT technical expertise and financial knowledge to oversee technology assets efficiently and ensure cost-effectiveness.
Transportation/Trucking/Railroad
Responsibilities
Leads the process of effectively managing expenses and services to minimize costs, fully utilize resources, and drive process efficiencies for financial management in the assigned area of responsibility, and works closely with the IT leadership team and business leaders across the MTA
Manages costs associated with telecommunication services, such as mobile and landline communications, and includes IT services such as cloud services and data center expenses
Develops a strategic approach for managing and optimizing an organization's wireless, voice, and data services
Performs quantitative and qualitative analyses to support strategy development and investment prioritization, utilizing insights from multiple sources (market, competitive, internal, financial, etc.) to focus on technology obsolescence, state of good repair, and normal asset replacement
Supports & leads (where appropriate) planning new need assessments, and related IT planning and resource strategies in conjunction with other IT units and MTA units
Identifies and tracks resource requirements and headcount requirements necessary for effective department support in coordination with various IT teams assigned to support technology investments
Conducts detailed market research & analysis to develop financial/statistical models to drive recommendations
Facilitates periodic service consumption reporting to participating business units/agencies
Provides effective Budgeting and Auditing oversight by effectively, in conjunction with the MTA Procurement and Legal Departments, negotiating cost and financial language for new and amended contracts that protect the MTA’s financial investment and minimize the risks associated with contracts
Monitors, measures, and tracks contract performance to ensure that vendors and service providers are meeting their obligations
Identifies, assesses, and mitigates risks to MTA’s hardware and software assets and contracts. These risks could stem from a wide variety of sources, including financial uncertainty, legal liabilities, strategic management errors, accidents, and natural disasters
Builds and maintains relationships with vendors, suppliers, and internal stakeholders based on senior leadership guidance
Communicates recommendations effectively to leadership teams
Develops and manages technology asset lifecycle investments, evaluates new technology investment requests, recommends cost-efficiency alternatives, and leads the development of reports, key performance indicators, financial variance resolutions, and budget coordination with C&D and other MTA agencies
Creates and supports Technology Obsolescence & Replacement Programs to replace obsolete IT and OT assets. Oversees and manages technology obsolescence
Oversees the TCO modeling process to inform purchasing decisions, accounting for all costs associated with the operation of an asset over its lifetime
Manages capital and reimbursable budget funding, improves IT service delivery processes, measures technology impacts, supports IT project goal definition, tracks financial spend, produces financial reports, and evaluates capital project budgets
Develops and maintains a methodology for reimbursables and show-backs to provide cost transparency and promote agency accountability for IT costs and resource utilization
Forecasts and plans for one-time and recurring requirements, and secures funding and staff for new initiatives within a rapidly changing IT environment of vendors and technology solutions. Identifies and implements cost-saving measures on an ongoing basis
Responsible for ensuring appropriate budget approvals and PeopleSoft Commitment Control funding are established to enable key IT initiatives to proceed without encountering budget errors or other delays
Provides recommendations and approval to management for funding and headcount requests
Reviews and manages project closeouts. Works with HQ Controller to certify the correct depreciation of IT assets
Leads the formulation of comprehensive investment strategies, manages high-stakes investment decisions, and oversees the calibration of portfolio insurance
Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives
Oversees staff workload and quality of work, addressing performance issues when needed
Reviews the work performed by contractors. Addressing performance issues with the contractor when possible
Reviews and approves invoices if the work meets contractual standards
Escalates issues to other parties as needed
Performs other duties and tasks as assigned
Observing the work performed by the contractor
Qualification
Required
Bachelor's degree. A combination of education and experience may be considered in lieu of a degree
Minimum of 5 plus years of relevant technology experience
Demonstrated leadership ability
Demonstrated ability to inspire, motivate, and empower people to achieve organizational goals
Collaboration skills to ensure design specifications are seamlessly implemented by the development team
Expert in project management, planning, and organization
Expert in operations management
Expert in investment concepts and strategies
Strong experience with portfolio management and risk management
Strong familiarity with data analysis and financial modeling
Strong familiarity with process improvement and optimization
Expert in performing financial analyses and quantitative evaluation of investment proposals required, with preference given to experience in a Technology field (four years or more in a government/quasi-government agency setting preferred)
Prior experience with departmental and financial consolidation
Prior experience with activity-based costing, Agency or Legal Entity expense charge-back/show-back
Strong understanding of MTA and Agency operations and related operating, capital, and capital operating budgets and accounting principles
Expert in vendor management and vendor relationship management to secure favorable terms and pricing for its services and products
Familiarity with procurement (purchase order and invoice processing and control) through the process of sourcing, managing, or providing advice on the procurement or commissioning of products and services
Familiarity with IT services with an emphasis on operations management, ServiceNow, and IT marketplaces
Prior experience with business management and business operations/business operations software
Familiarity with Microsoft Office Products, PeopleSoft Application, etc
Familiarity with planning, project management, writing statements of work (SOW) for issuance of Request for Proposals (RFP), leading RFP evaluation committees, implementing contract controls, etc
Familiarity with IT infrastructure, software, hardware, and services to make informed decisions about investments and cost-saving measures
Working knowledge of emerging technology trends and their potential impact on IT costs and business operations
Company
Metropolitan Transportation Authority
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Janno Lieber
Chair & CEO
Sam Tabikh, P.E.
Facilities Engineer and Projects CEO
Recent News
Crain's New York Business
2025-10-07
San Francisco Chronicle
2025-10-05
2025-10-04
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