IFS · 9 hours ago
Regional Chief Customer Officer, Americas
Itasca, IL
Full-time
Hybrid
Director/Executive
$200K/yr - $250K/yr
10+ years expIFS is a billion-dollar revenue company committed to innovation and customer success through its AI-driven enterprise software solutions. The Regional Chief Customer Officer is responsible for driving customer success and account growth across partner-led customers, ensuring they achieve measurable outcomes while collaborating with partners for effective service delivery.
Artificial Intelligence (AI)Asset ManagementEnterprise Resource Planning (ERP)Enterprise SoftwareInformation TechnologySoftware
Responsibilities
Champion customer outcomes by ensuring each account achieves measurable business value from IFS solutions
Develop executive relationships with customer leadership teams to understand strategic priorities, risks, and growth opportunities
Collaborate with partner organizations to ensure high-quality delivery, adoption, and support across all assigned accounts
Establish joint success plans with partners that align customer goals, partner responsibilities, and IFS strategic interests
Monitor partner performance and escalate systemic issues that may impact customer satisfaction or IFS brand reputation
Promote best practices for partner-led delivery models across the region
Act as the executive escalation point for customer issues that cannot be resolved through partner channels
Assess systemic risks across the partner-led ecosystem and implement preventative strategies
Safeguard customer satisfaction for these Partner-led accounts by ensuring transparency, accountability, and timely resolution of critical issues
Qualification
Required
10+ years of enterprise customer leadership experience in SaaS, ERP, EAM, FSM, or related enterprise software
Proven success in partner‑led or channel‑driven models with complex customer ecosystems
Strong executive communication skills with the ability to influence without direct authority
Deep understanding of IFS solutions or comparable enterprise platforms
Experience managing escalations and navigating complex customer environments
Strategic, analytical, and commercially minded with a track record of driving account growth
Benefits
Flexible paid time off, including sick and holiday
Medical, dental, & vision insurance
401K with Company contribution
Flexible spending accounts
Life insurance and disability benefits
Tuition assistance
Community involvement and volunteering events
Company
IFS
IFS develops and delivers enterprise software solutions such as ERP, EAM, Service Management and Industrial AI It is a sub-organization of IFS.
5001-10000 employees
H1B Sponsorship
IFS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (5)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$3.42BKey Investors
HgTA Associates
2025-04-09Secondary Market
2022-03-30Secondary Market
2020-07-14Secondary Market· $3.42B
Leadership Team
Mark Moffat
Chief Executive Officer
Matthias Heiden
Chief Financial Officer
Recent News
Business Wire
2026-01-23
News Powered by Cision
2026-01-22
2026-01-20
Company data provided by crunchbase