Newport Systems Inc. · 20 hours ago
Technical Support Analyst - Billing Systems
Wall, NJ
Full-time
Hybrid
Entry Level
$40K/yr - $50K/yr
2+ years expNewport Systems is an information processing and services company delivering custom, web-based equipment and repair management solutions for the transportation and intermodal industry. The Technical Support Analyst – Billing Systems is responsible for supporting customer billing operations and serving as a frontline technical resource for system-related inquiries, combining billing expertise with analytical problem-solving.
Computer Software
Responsibilities
Generate, review, post, and maintain accurate customer invoices
Perform account reconciliations and identify billing discrepancies or anomalies
Investigate billing issues, determine root cause, and drive resolution
Monitor account activity and proactively identify customer-impacting issues
Serve as primary support contact for billing system questions and application issues
Analyze customer requests to distinguish between data, configuration, and system-related problems
Document issues, resolutions, and recurring trends to support product and process improvements
Execute escalation procedures and collaborate with development and senior support teams
Support testing and validation of billing-related system changes or enhancements
Communicate clearly and professionally with customers regarding billing and system issues
Manage multiple priorities independently while meeting response-time expectations
Partner with internal teams to resolve time-sensitive or high-impact issues
Qualification
Required
2-3 years of experience in customer support, billing operations, or technical support roles
Strong analytical and problem-solving skills with high attention to detail
Advanced proficiency in Microsoft Excel; strong working knowledge of Outlook
Solid understanding of web-based applications, SaaS platforms, and IT fundamentals
Ability to interpret data, identify trends, and explain technical concepts to non-technical users
Excellent written and verbal communication skills
High School Diploma or equivalent
Preferred
Associate or bachelor's degree
Experience supporting billing or financial systems
Transportation or intermodal industry experience
SQL experience for data validation or troubleshooting
Company
Newport Systems Inc.
Newport has been delivering software solutions to the intermodal industry since 1996.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
John Shewchuk
Chief Technology Officer
Company data provided by crunchbase