Gong · 23 hours ago
Professional Services Consultant
Salt Lake City | San Francisco
Full-time
Onsite
Mid Level
$90K/yr - $130K/yr
4+ years expGong is a company that leverages AI to enhance revenue teams' performance. The Consultant role involves guiding Mid-Market and Small Enterprise customers in deploying and adopting the Gong platform, ensuring they achieve measurable business outcomes through hands-on configuration and implementation support.
Artificial Intelligence (AI)CRMEnterprise SoftwareInformation TechnologyMachine LearningSalesSoftware
Responsibilities
Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution
Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements
Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation
Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live
Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare
Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment
Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools)
Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides
Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities
Qualification
Required
4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations
Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps)
Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure)
Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics)
Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams
Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams
Benefits
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.
Company
Gong
Gong is a technology company that offers a revenue intelligence platform using AI to analyze customer interactions.
1001-5000 employees
H1B Sponsorship
Gong has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (4)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$583MKey Investors
Franklin TempletonCoatueSequoia Capital
2022-07-01Secondary Market
2021-06-03Series E· $250M
2020-08-12Series D· $200M
Leadership Team
Amit Bendov
CEO and Co-Founder
Kelly Wright
President and COO
Recent News
Index Ventures
2025-12-15
Company data provided by crunchbase