Motorola Solutions · 18 hours ago
Complaints Department Manager - US Remote
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expMotorola Solutions is a global community focused on enhancing safety through technology. The Complaints Department Manager will lead a team of specialists to ensure efficient handling and resolution of customer complaints, while also monitoring performance metrics and collaborating with other departments to improve processes.
Cyber SecurityTelecommunicationsVideo
No H1B
Responsibilities
Lead and supervise a team of complaint resolution specialists, providing guidance, support, and coaching to ensure the highest quality of customer service
Monitor team performance metrics, such as response time, resolution time, and customer satisfaction ratings, and implement strategies to improve team efficiency and effectiveness
Act as the escalation point for complex or sensitive complaints, providing guidance and assistance to team members in resolving challenging issues
Collaborate with other departments to identify and address systemic issues that contribute to customer complaints, proposing and implementing process improvements as needed
Conduct regular team meetings to communicate updates, share best practices, and foster a positive and collaborative team environment
Develop and maintain standard operating procedures (SOPs) for complaint handling, ensuring compliance with relevant regulations and industry best practices
Stay up-to-date with industry trends and best practices in complaint management, recommending and implementing changes to enhance the department's effectiveness
Provide regular reports to management, highlighting key performance indicators, areas for improvement, and recommendations for enhancing customer satisfaction
Collaborate with other team leads and managers to communicate trends in issues and complaints
Qualification
Required
2 Years of Repossession Complaints
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Preferred
High School Diploma or equivalent
Minimum 2 years management experience
Proven experience in a leadership or supervisory role, preferably in a complaints or customer service department
Strong knowledge of complaint management processes, procedures, and best practices
Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, team members, and stakeholders at all levels
Strong problem-solving and decision-making abilities, with a focus on achieving positive outcomes for customers and the organization
Ability to manage and prioritize multiple tasks and projects in a fast-paced environment
Proficiency in using complaint management software or CRM systems
Knowledge of relevant laws, regulations, and industry standards related to complaint management
Previous experience in training and coaching team members on complaint handling and customer service
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Android Headlines
2026-01-23
Company data provided by crunchbase