Hunt Oil Company · 1 day ago
Sr. Desktop Support Technician
Dallas, TX
Full-time
Onsite
Mid, Senior Level
3+ years expHunt Oil Company is a leading independent energy company with nearly 90 years of experience in petroleum operations. They are seeking a Sr. Desktop Support Technician to deliver quality service focused on user experience and technical solutions for employees, providing both local and remote support while collaborating on various projects.
Oil and Gas
Responsibilities
Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on end-user devices
Complete lifecycle management updates in the Asset Management Database (AMDB) based on devices moving in and out of stock, as well as maintaining the chain of custody documentation as devices enter and leave the depot
Provide support for video conference (i.e., Teams Rooms), mobile devices (Android and iOS), and IP telephony (VOIP) systems
Proactively identify potential issues that could adversely impact customer experience and follow through on action steps including researching working with Vendors and recommending solutions
Collaborate with the Sr. Workplace Engineer to set strategy for the end-user digital workspace, ensuring alignment with company goals and technological advancements and ensuring hardware and software compatibility with end-user computing
Mentor junior team members to help them develop their skills and take on more complex tasks over time
Provide feedback to the end-user services team on technical process issues to improve overall service delivery
Coordinate with end users on expectations and availability to conduct services
Write, review, and maintain knowledge base for administration tasks, installation and configuration of software and hardware, and troubleshooting
Support remote retail and office sites which include virtual devices and Point of Sales (POS) hardware
Manage and maintain inventory levels of end-user hardware, ensuring minimum and maximum stock levels are adhered to
Dispose of broken, damaged, and end-of-life assets utilizing Company providers
Maintain and manage vendor relationships, ensuring timely procurement and delivery of hardware including obtaining quotes for hardware from vendors for stock reorder
Ensure compliance with vendor agreements and manage vendor performance
Track incoming and outgoing shipments and deliveries, updating stock levels and lifecycle statuses as appropriate
Support annual hardware refreshes to ensure machines are updated, refreshed, or replaced based on the refresh cycle
Keep the hardware catalog up to date, including adding new models and removing obsolete ones
Qualification
Required
Strong organizational and inventory management skills
Proficiency in asset management tools and databases
Knowledge of hardware lifecycle management and refresh processes
Experience with Desktop/Laptop PXE boot imaging process using industry standard tools such as SCCM, Tanium, etc
Must be proficient in installing and troubleshooting Microsoft OS, O365 Suite, Microsoft collaboration tools (Teams, SharePoint) as well as other collaboration tools such as Box
Ability to manage vendor relationships and procurement processes
The ability to think strategically and align hardware strategies with business objectives
Troubleshooting and resolving Citrix/VDI client issues
Working knowledge of Active Directory and network connectivity with TCP/IP, DNS, WINS, DHCP, wireless, and basic VoIP phone administration
Able to read and understand technical manuals, procedural documentation, and OEM guides
Ability to conduct research into PC issues and products as required
Ability to follow processes, learn quickly, and interact with a diverse population in a corporate environment providing excellent customer support
Must have basic knowledge of ITIL and have worked with an industry standard ITSM tool (i.e. Helix, ServiceNow, Remedy, Cherwell, HEAT)
Excellent communication and collaboration abilities
High School Diploma
Associates degree or bachelor's degree in Computer Science or related technology background strongly preferred
Minimum of 3 years of IT desktop support
Industry standard IT certifications (A+, Microsoft Office, MCP) a plus
Ability to bend, lift, and carry up to 50lbs. Extensive walking throughout the campus is required on a daily basis
Benefits
401K – 12% employer contribution with no vesting period (6% Match and 6% non-matching contribution)
Highly competitive compensation
Five to eight weeks of PTO annually based on years of experience; eleven additional holidays per calendar year
All Medical/Dental/Vision benefits start day one with the company; low employee premiums
Education Assistance Program
Free covered employee parking for Dallas HQ based employees
Free specialty coffee bar in the Dallas HQ
Onsite breakfast and lunch area in the Dallas HQ
Commitment to the following ideals: Work/Life Balance, Ongoing professional development opportunities, An exceptional employee experience
Company
Hunt Oil Company
Hunt Oil Company is a privately held oil exploration and production company.
1001-5000 employees
H1B Sponsorship
Hunt Oil Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Hunt Hunter
Chief Executive Officer
John Burkhart
Chief Operating Officer
Recent News
Business News Americas
2025-10-11
2025-09-24
2025-09-03
Company data provided by crunchbase