Harris Teeter · 8 hours ago
Full Time Scan Coordinator
Cary, NC
Full-time
Onsite
New Grad, Entry Level
0+ years expHarris Teeter is a grocery store chain that prioritizes customer satisfaction. The Scan Coordinator's main responsibility is to maintain price file accuracy, shelf tags, and signs throughout the store while ensuring excellent customer service and support.
E-CommerceFood and BeverageGroceryPharmaceutical
Responsibilities
Initiate interaction with customers on the sales floor
Ask the customers questions regarding their shopping needs
Provide customers information needed to meet their taste and meal requirements
Follow through on customer requests
Your job performance are required to demonstrate the highest level of customer service
Never be rude to a customer under any circumstance
Follow through on customer requests
If you cannot say “yes” to a customer’s request, bring in department management or the manager-on-duty
Never turn down business
Make eye contact with and smile at every customer
Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for
Reflect an appropriate business image to customers and visitors
How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates
During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance
You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms
Be reliable and punctual by reporting for work on time and as scheduled
When you are absent or late, it places a burden on other associates and can impact productivity and service
In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made
Maintain price accuracy, shelf tag accuracy, and sign program for the entire store according to Company standards
This requires reaching heights from 6 to 72 inches when standing on floor
Will also have to climb ladder to change signs positioned higher
Execute price file maintenance and ensure that required scan accuracy % is achieved and maintained
Manually perform file maintenance when appropriate
Perform new load procedures when appropriate
Conduct aisle scans and MSI price check according to Company standards
Utilize appropriate equipment and technology to perform job functions according to expectations and standards
Ensure that all shelf tags and sign changes are made in all departments
Order and create shelf tags and signs as appropriate
Maintain history of scan errors and items not in system
Report this information according to standards
Maintain history on temporary price reductions (Manager's Specials, etc.)
Ensure that regular price is effective when appropriate
Comply with and enforce state and local ABC laws and Department of Agriculture (weights and measures) regulations
Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products
When a customer asks where a product is located, take the customer to the product
Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate
Understand the overall store operation
Adapt to various situations and adjust to shifting priorities
Be flexible and able to perform multiple tasks
Complete paperwork accurately and maintain proper records
Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift
Provide assistance to fellow associates to complete daily tasks such as unloading trucks, checking in deliveries, taking inventory, restocking and organizing display merchandisers and coolers, and other duties as assigned
Follow all safety regulations and help keep the store free of dangerous situations
Immediately inform store management of all accidents and/or safety hazards
Record accidents and safety hazards in the designated log
Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual
Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate
Be knowledgeable of and perform fixed activities when business is light
Establish a working and shopping environment of trust, respect, and integrity
Take Excellent Care Of Your Fellow Associates
Be a team player
Support and assist your fellow associates without complaint
Be open to new ideas and opportunities
Follow through with any special requests or recommendations from management
Comply with Company standards, policies, and procedures
Perform essential job functions throughout scheduled hours
Qualification
Required
Associates must be at least 18 years of age
Exceptional interpersonal skills
Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos [in English]
Ability to write simple correspondence [in English]
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English
Ability to add and subtract two digit numbers and to perform these operations using units of American money and weight measurement
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Complete Company's training including but not limited to: new hire orientation, customer service network, safety, scanning coordinator technical skills training, and Scanning Coordinator certification
Frequently lift and/or move up to 34 pounds
Intermittently lift and/or move up to 60 pounds
Reach from 6-72 inches
Stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell
Occasionally climb or balance and stoop, kneel, or crouch
Demonstrate adaptability to changes in the work environment
Be consistently at work and on time; inform management at least 2 hours before shift begins when going to be late or absent from work
Provide exceptional customer service even in difficult or emotional customer situations
Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notify appropriate person with an alternate plan
Demonstrate knowledge of Company EEO policy; show respect and sensitivity for cultural differences; promote a harassment-free environment
Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold Company values
Volunteer readily; undertake self-development activities; ask for and offer help when needed
Generate suggestions for improving work; present ideas and information in a respectful manner
Listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things
Exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions
Set and achieve personal goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence
Speak English clearly and persuasively in positive, negative, and in emergency or other situations
Write clearly and informatively in English; present numerical data effectively; able to read and interpret English-written information
Follow policies and procedures; complete tasks correctly and on time
Prioritize work activities; use time efficiently
Identify and resolve concerns in a timely manner; use reason even when dealing with emotional topics
Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments
Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality
Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly
Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly
Balance team and own responsibilities; be open to others' views; give and welcome feedback; contribute to building a positive team spirit
Assess own strengths and weaknesses; pursue training and development opportunities; strive to build knowledge and skills; share job knowledge with others
Company
Harris Teeter
The dedication to our shoppers dates back to 1960 when our company was formed through the merger of two regional grocery stores committed
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-07-09Acquired
Leadership Team
W
William Thomas Harris
founder
W
Willis L. Teeter
Founder
Recent News
2025-11-10
Company data provided by crunchbase