Allied World · 11 hours ago
Project Manager, Business Operations
New York, NY
Full-time
Onsite
Mid, Senior Level
$85K/yr - $95K/yrAllied World is seeking a strong candidate with operational skills and insurance knowledge to join our team supporting North American Production Underwriters. The position involves overseeing an offshore team and driving process improvements to enhance operational efficiency and service quality.
FinanceFinancial ServicesInsurance
Responsibilities
Monitor the performance of the New Business Submission Clearance team, Renewal Management team and UW Prep team. Determine root cause of any issues and execute resolution. Common issues are due to user training, process improvements that need to be implemented, new business requirements that require a change to the team’s standard operating procedures, and technical/equipment/network issues
Solves for or collaborates with team leads on potential solutions regarding team roadblocks
Responsible for significant decisions on the offshore team’s purpose, functions and roles. Manages projects, team workflow and processes to align with the company’s overall vision
Foster a positive, collaborative relationship with underwriters and their business leads to ensure New Business Submission, Renewal Management and Underwriting Prep services are on time and quality is as expected. Engages Underwriting Leads and their underwriters to address their issues, or propose process changes that require business buy-in
Actively monitors feedback and support e-mails escalated to team. Is responsible for identifying training items, new requirements or process improvements based on feedback sent to Support inboxes or feedback directly from underwriters
Analyzes team metrics for work effectiveness, trends in volume vs. team capacity
Creates and updates documentation on Clearance, Renewal Management, and UW Prep processes. Ensure requirement documentation and standard operating procedures are up to date, such as product identification rules, underwriter/AC/branch assignment, declination rules
Work collaboratively with Insurance Operations, Legal, CUO and IT to guide team in executing statutory requirements and support change requests to underwriting systems
Lead the offshore team as they transition to a new system, Underwriting Workstation. Understand new workflow and requirements in Underwriting Workstation vs. current system. Advocate change management and guide offshore managers, leading to a successful transition
Qualification
Required
Strong analytical skills
Interpersonal skills
People leadership skills
Interest in utilization and introduction of new technology solutions
Experience overseeing an offshore team
Knowledge of New Business submission clearance
Knowledge of renewal management tasks
Knowledge of Underwriting Prep services
Ability to address reported issues and identify/propose process improvements
Self-initiative
Passion for continual operational improvement
Ability to monitor team performance and determine root causes of issues
Experience managing projects, team workflow, and processes
Ability to foster positive relationships with underwriters and business leads
Experience analyzing team metrics for work effectiveness
Ability to create and update documentation on processes
Experience working collaboratively with Insurance Operations, Legal, CUO, and IT
Ability to lead a team through system transitions
Understanding of workflow and requirements in underwriting systems
Company
Allied World
About Allied World Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-07-07Acquired
2006-07-12IPO
Leadership Team
Denise Choy
VP, Asia Pacific Professional Lines Division at Allied World
Erin Ringbloom
Vice President
Recent News
2025-06-26
2024-02-18
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