Hardenbergh Insurance Group · 18 hours ago
Client Services Representative
Hardenbergh Insurance Group is a stable and reputable agency seeking a detail-oriented Client Services Representative for their Personal Insurance team. The role involves providing exceptional customer service, assisting clients with their insurance needs, and supporting the Account Management team with various tasks.
Responsibilities
Answering and directing incoming client calls
Assisting Spanish-speaking clients with their service needs
Processing requests for evidence of insurance
Handling urgent mortgage company requests
Taking client payments over the phone
Maintaining accurate data in our Agency Management System
Following all departmental procedures and compliance requirements
Assisting with special projects as assigned by the Department Manager
Qualification
Required
Bilingual fluency in English and Spanish (Required)
Proficiency in Microsoft Office Suite (Required)
Basic Insurance Knowledge (a plus)
A NJ Property & Casualty Producer License (must obtain within 30 days of hire)
Strong communication skills—clear, concise, and professional
Ability to navigate carrier websites and databases
Solid problem-solving skills and attention to detail
Commitment to following agency systems, procedures, and compliance regulations
Benefits
Supportive, team-oriented environment
Opportunities to grow your insurance knowledge
Stable and reputable agency with long-term client relationships