HiBob · 1 day ago
VP Customer Success - US
New York, United States
Full-time
Hybrid
Director/Executive
$212K/yr - $280K/yrHiBob is a fast-growing HR platform that helps mid-size businesses manage their people effectively. They are seeking a VP of Customer Success to oversee their Americas operations, focusing on customer retention, satisfaction, and driving value through exceptional service and innovative strategies.
Human ResourcesInformation TechnologySaaSSoftware
Responsibilities
Own the Americas book of business end to end with key focus on customer gross retention and satisfaction by driving customer value through adoption
Build our Americas CS strategy and lead the local CS leadership team
Take an active part in CS strategy and company customer centricity as a member of the global CS executive leadership team
Lead a world-class regional Customer Success Management team of ~15 bobbers
Act as regional lead for Customer Success in the Americas(including dotted line support for our Professional Services and Customer Experience team members based in the Americas) ~30 bobbers
Serve as executive sponsor for key accounts as well as escalation where needed
Own the voice of Americas’ customers
Partner with our Americas AM(Account Manager) leader to strategize around customers’ expansion while maximizing value for them, keeping them engaged and content - with clear targets on CSQLs to push NDR up and to the right
Partner with sales leadership to build the worlds’ best customer community of advocates, while keeping sales accountable for setting the right expectations
Drive and own CS KPIs (satisfaction, product adoption, retention & expansion) as well as payroll operations SLAs, efficiency and satisfaction
Qualification
Required
Customer success executive experience: Lead and strategize customer success in a fast growing scale- up that services mid-market to sub-enterprise clients
Customer obsession & service orientation: Deliver exceptional service to all our clients, that is first and foremost providing value to our clients, while nurturing client retention and growth
Team leadership: Your mission is to scale a high-performing team and establish efficient and smooth processes in an inclusive, positive and top performing culture
Extensive CoreHR knowledge (and/or Finance): A strong understanding of HCM and/or Finance processes, the economic buyer and decision maker personas
Problem-solving skills: The ability to identify and resolve complex issues, including discrepancies, errors, and employee inquiries. Experience in troubleshooting problems and implementing solutions
Communication and collaboration: Strong interpersonal and communication skills to effectively collaborate with other departments, such as Product and Sales, and regions
Continuous improvement mindset: A proactive approach to identify opportunities for process improvement and implementing best practices. Experience in implementing automation tools, streamlining processes, and enhancing payroll efficiency
Hands on AI Experience: You have spent time to build your own agent, reimagined CS leveraging AI and maximizing human connectivity and have proven experience using AI in your current role
Benefits
Stock options at a high-growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model for bobbers in the NY metro area
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Dog-friendly office
Company
HiBob
HiBob is a people management platform that offers benefits administration, payroll, and employee engagement solutions.
Founded in 2015
1001-5000 employees
H1B Sponsorship
HiBob has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$574MKey Investors
General AtlanticPerpetual GrowthBessemer Venture Partners
2023-09-19Series D· $150M
2022-08-17Series D· $150M
2021-10-12Series C· $150M
Leadership Team
Ronni Zehavi
CEO & Co-founder
Israel David
Co-Founder and CTO
Recent News
2025-12-20
BusinessCloud
2025-12-16
Company data provided by crunchbase