CFS · 16 hours ago
Collections Specialist
Grand Rapids, MI
Full-time
Onsite
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expCFS is a leading heavy equipment dealership serving the Grand Rapids area, known for its commitment to customer satisfaction and excellence in service. They are seeking a skilled Collections Specialist to manage accounts receivable and ensure timely collection of outstanding balances in a high-volume environment.
Human ResourcesStaffing Agency
Hiring Manager
Eric Garlinger
Responsibilities
Manage a high volume of customer accounts with a focus on reducing delinquency and maintaining healthy cash flow
Perform daily collection calls and emails to follow up on past-due invoices
Monitor and analyze accounts receivable aging reports to prioritize collection efforts
Collaborate with internal departments (sales, service, and finance) to resolve billing issues or disputes
Maintain accurate and detailed records of collection activity and customer communication in ERP systems
Identify and escalate problematic accounts for further action or legal proceedings if necessary
Assist in monthly reporting on collections performance, aged receivables, and payment trends
Recommend credit holds or adjustments based on payment history and risk assessment
Qualification
Required
Minimum 2–4 years of experience in collections, preferably in a high-volume or industrial setting
Experience with aging management and account reconciliation
Proficiency with ERP/accounting software (e.g., QuickBooks, JD Edwards, SAP) and Excel
Strong written and verbal communication skills
Ability to handle difficult conversations professionally and maintain positive customer relationships
Highly organized with the ability to multitask and meet deadlines in a fast-paced environment
Preferred
Experience in the heavy equipment, construction, or dealership industries is a plus
Familiarity with lien laws or construction-related payment processes is advantageous
Benefits
Competitive salary based on experience
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Career advancement opportunities
Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Casey
CEO, Founder
Company data provided by crunchbase