Sunrise Systems, Inc. · 6 hours ago
Call Center Representative
Phoenix, AZ
Contract
Hybrid
Entry Level
$20/hr - $20/hr
2+ years expSunrise Systems, Inc. is seeking a Call Center Representative to serve customers by handling inbound telephone calls related to tax compliance and information requests. The role involves multitasking in a fast-paced environment and educating taxpayers on resources and policies.
Information Technology & Services
Hiring Manager
Vinay Kumar
Responsibilities
Answering incoming phone calls in a fast paced environment
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations
Qualification
Required
6 Months to Start with
100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson
Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
Previous 2 jobs should be at least 1 consecutive year in a fast-paced call center. This experience must be recent
National call center experience in industries such as finance/banking, insurance, and telecommunications. (NOT LOOKING FOR TECHNICAL SUPPORT)
High school diploma or equivalent
Preferred
Spanish-speaking
Associates Degree or higher
Experience with participating in process improvement activities, basic math skills, history of working in banking
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
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