WestRock Company · 6 hours ago
Field Technician
California, United States
Full-time
Onsite
Mid Level
$66K/yr - $109K/yrSmurfit Westrock is a global leader in sustainable paper and packaging solutions, seeking a Field Technician to provide technical assistance in the installation and maintenance of packaging machinery. The role involves on-site customer service, troubleshooting, and training of lesser experienced technicians, while ensuring effective communication and adherence to safety protocols.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting
Provides accurate and timely service, audit, installation and expense reports
Provides input/feedback for continuous improvements and changes
Provides installation and commissioning support for new machines in customer’s facilities
Installation and servicing of Smurfit WestRock Packaging Machinery
Lead others in the installation and servicing of Smurfit WestRock Packaging Machinery
Support of equipment both mechanically and electrically
Troubleshooting of equipment both mechanically and electrically
Trouble resolution of both mechanical and electrical issues across multiple machinery platforms
Sell services and parts based on audits
Training of lesser experienced technicians in auditing of machinery
Support machinery production in Atlanta as needed
Possibility of supporting machinery production in Chateauroux, France, Canada, Mexico, or South America as needed
Schedules are often dictated by customer requirements
Report to regional service manager daily
Conduct an exit interview with customer prior to leaving the job
Communicates directly with appropriate persons for issue resolution, i.e. account manager, customer, regional service manager, engineering, etc
Complete expense reports at the conclusion of each job
Follow Smurfit WestRock and customer work/safety rules while in customers facility
Maintain working relationship with fellow employees and customers
Training of operators and mechanics in safe operation, changeovers, and PM procedures
Training of Smurfit WestRock technicians in safe operation, changeovers, and PM procedures
Complete FAT/PDI (acceptance testing) of machines as needed
Organize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1
In depth knowledge of detailed functions and setup of multiple machinery platforms
Qualification
Required
Previous field service work is required
Good personality for customer relations
Good written and verbal communication skills
Self-motivated
Strong mechanical abilities
PC skills, i.e. MS Word, Excel, PowerPoint, search and navigation the internet, Google apps
Ability to follow and comprehend basic programming structures, i.e. ladder logic
Rockwell 5000 programming
Writes accurate and concise service and expense reports
Writes procedure and training documents
Executes training programs based on developed documentation and individual needs
90% world-wide travel with nonstandard workweeks hours including weekends, holidays and night shifts
Passport is required or ability to obtain
Ability to travel to within the USA and to Mexico, Canada, and Europe is expected
Ability to learn new technologies
Be a team player
Willing to follow strict safety guidelines
Understanding of and ability to follow electrical and mechanical drawings/schematics
Some heavy lifting and considerable moving of equipment required
Stand on your feet for 10+ hours
Sit, stoop, kneel, or crouch
Ladders or heights when needed
Work off shifts (2nd shift, 3rd shift)
Work unsupervised
Sit on airplanes for extended periods of time (10 + hours)
Be able to work 12-hour shifts
Stand; walk, use hands to finger, handle or feel, reach with hands and arms, talk, and hear
Use standard business equipment, such as computers, calculators, copying and fax machines
Work around electricity and in small spaces
Preferred
Technical degree is a plus, but not required
Benefits
Short-term bonus incentive
Health, dental and vision insurance
Flexible spending accounts or health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid sick leave as required by applicable state/local law
10 days of paid vacation
11 days of paid holidays
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
Founded in 1953
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase