Concentrix · 14 hours ago
Sr. Solution Architect II
United States
Full-time
Remote
Senior Level, Lead/Staff
$94K/yr - $145K/yr
8+ years expConcentrix is a global technology and services leader that powers the world’s best brands. As a Solution Architect II, you will shape solutions that drive Concentrix's growth by collaborating with cross-functional teams to design and implement technology-forward strategies that enhance client operations.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Identify and shape client solutions by collaborating with Sales Representatives and Sales Engineers, participating in detailed client discussions, and reviewing RFP/RFI documentation or other solution requests to determine the most appropriate approach
Partner with Professional Services leadership and team members to define and validate a robust, executable solution that aligns business, technical, and operational requirements
Develop comprehensive solution strategies, including the recommended approach, estimated timeline, ROI models, and supporting presentation materials
Proactively surface and resolve issues that may impact solution integrity, delivery timelines, or resource requirements, ensuring risks are addressed early
Engage with Sales and Finance organizations to evaluate pricing strategies, determine the optimal pricing approach, and secure necessary approvals
Identify and escalate risks across all solution components, working closely with the Solutions Director to explore mitigation and risk‑abatement alternatives
Contribute content to Scope of Work (SOW) development, ensuring solution components, assumptions, and responsibilities are accurately represented
Facilitate cross‑functional working sessions including pricing, staffing, timeline, contract, and material reviews, to drive alignment and agreement as required
Participate in client site visits alongside Sales Representatives and other key stakeholders to gather insights that strengthen solution design
Conduct targeted research on clients, prospects, industries, and verticals to provide subject‑matter expertise and identify opportunities to differentiate the Concentrix solution
Support Sales Representatives in securing the appropriate internal resources to ensure adherence to Concentrix governance requirements, including NDAs, Deal Review processes, Legal review, and Security Risk/Controls
Continuously improve opportunity management practices, enhancing team effectiveness and elevating the clarity and impact of solution messaging
Qualification
Required
Bachelor's Degree or 8+ years of related experience in one or more relevant areas: consulting, user‑centered design, digital/voice bots and channels, customer experience, vertical expertise, contact center operations, cloud services, sales support, or marketing
Experience with automation, self‑service, and omni‑channel engagement, including bots, IVR, messaging/chat, user experience design, and CX best practices
Exceptional written and verbal communication skills, with the ability to present clearly and credibly to both internal and external stakeholders
Advanced proficiency in Microsoft Office, including Excel, PowerPoint, and Word
Demonstrated ability to organize and prioritize multiple initiatives within a fast‑paced, deadline‑driven environment
Fosters a creative environment that supports open and constructive dialogue
Proven initiative and ownership mindset, with a focus on continual learning, improvement, and high-quality execution
Strong customer‑centric mindset and professional presence, with the ability to influence and build trust with diverse audiences
Solid understanding of business operations and industry dynamics, with demonstrated business acumen and decision‑making capability
Ability to comprehend, analyze, and interpret complex information to inform solution strategy, recommendations, and storytelling
A tech‑curious, innovation‑oriented approach, with enthusiasm for exploring new CX technologies, automation capabilities, and digital engagement tools
Experience in the Banking, Financial Services, and Insurance (BFSI) sector is a strong asset, particularly in designing CX, digital, or operational solutions for regulated industries
Benefits
Medical, dental, and vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-22
2026-01-20
2026-01-14
Company data provided by crunchbase