NEOGOV · 1 week ago
Freight Customer Service Representative (Alaska Railroad)
Anchorage, AK
Full-time
Onsite
Entry Level
$27.15/hr - $27.15/hr
3+ years expNEOGOV is seeking a Freight Customer Service Representative for the Alaska Railroad Corporation. The role involves managing freight logistical functions, ensuring customer satisfaction, and maintaining compliance with regulatory requirements while serving as a liaison between customers and internal departments.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Maintains strong working relationships with customers by responding to inquiries and concerns in a prompt and professional manner
Uses the Transportation Management System (TMS) to accurately document and track all freight transactions
Prepares and relays clear customer work requests and switching instructions to Terminal Supervisors
Serves as the primary point of contact with customers by phone, email, and in person about shipments
Coordinates intermodal services (COFC/TOFC) across terminals and manages daily TOFC capacity and customer allocations
Prepares waybills for inbound, outbound, and local shipments
Collaborates with internal departments (Accounting, Marketing, TOFC, Mechanical, Transportation) to resolve issues and enhance service quality
Review and analyze data to solve customer problems and provide solutions
Create and distribute scheduled and ad hoc reports for internal and external stakeholders
Ensures compliance with hazardous materials regulations and proper documents and archives hazmat documentation
Process and verify accuracy of customer shipment data
Audits TMS entries to confirm correct revenue charges
Works with Freight Accounting to ensure correct revenue generation and application of ancillary charges
Provides tariff rates and charge schedules to customers
Enter contract agreement rates and document daily, weekly, and monthly revenue numerous services
Aid in documenting departmental processes and procedures to improve efficiency
Communicate effectively with colleagues to ensure operational continuity
Provides prompt feedback to management on service issues or customer concerns
Audits and log TOFC trailers stored in the yard and document those loaded to railcars
Report any unsafe conditions to proper personnel
Supports other team tasks and perform other related duties to meet department goals
Qualification
Required
High school diploma or GED
Three years of administrative or clerical experience
Experience with TMS or database systems
Experience with hazmat documentation
Able to type 40 WPM (Certificate Required)
Valid driver's license
Advanced computer skills (Word, Excel, PowerPoint, Access)
Excellent communication, organization, and time management skills
Availability to work a non-standard schedule in a 24/7 operation required, to include overtime, evening, weekends and holidays
Preferred
Associate degree or relevant logistics experience
Experience in transportation, logistics, or freight operations
Benefits
ARRC Pension Plan – Participation is mandatory.
401(k) Tax Deferred Savings Plan – Participation is optional.
457 Deferred Compensation Plan – Participation is optional for non-represented employees.
Health Insurance Plan
RR Dental Plan for bargaining unit employees.
The Railroad offers two dental plans.
Vacation Leave – accrual per bi-weekly pay period.
Sick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period.
11 Paid holidays
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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