T and T Consulting Services, Inc. · 13 hours ago
Help Desk Technician Tier I
DOD DHA METC C4/IT Services, San Antonio, TX, US
Full-time
Onsite
Entry Level
1+ years expT and T Consulting Services, Inc. is seeking a Help Desk Technician Tier I to support the Medical Education and Training Campus (METC). The role involves providing superior customer service and resolving Tier 1 level IT issues for a large user base at the campus.
ConsultingInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide superior customer service over phone, e-mail, fax, and/or remote assistance
Perform initial support level tasks, such as gathering contact information, analyzing and documenting issues, and resolving Tier 1 level issues
Resolve username and password issues, install basic software applications, check proper H/W & SW setup, and provide menu navigation support
Utilize Microsoft OS, help desk tracking system(s), and other software [i.e. SCCM (previously SMS), ServiceNow, Remedy, & HP Asset Manager]
Investigate escalated incidents passed in ServiceNow by validating the problem and seeking known solutions related to these complex issues
Assist with Information Assurance Vulnerability Alert (IAVA) remediation
As required, perform the tasks associated with IT warehouse operations. IT Warehouse operations include asset tracking, asset accountability, accepting and documenting deliveries from various third party shipping companies, prepping hardware for turn-in to The Defense Reutilization and Marketing Office (DRMO), etc
Contribute to T&T proposal activities and all other duties as assigned by T&T managers
Qualification
Required
SECRET DOD security clearance required to apply for this position
1+ years experience supporting IT Help Desk
Experience using ServiceNow ticketing system
Experience with remote and on-site troubleshooting
This is an IAT (Level II) position as defined in DoD 8570.0 I-M which requires the appropriate certifications/accreditation (GSEC, Security+, SCNP, SSCP or better)
Benefits
Health
Dental
Vision
Life insurance coverage
401(k) Plan
Training Programs
Accrued Paid Time Off (PTO)
Paid Holidays
Company
T and T Consulting Services, Inc.
T and T Consulting Services, Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sophia Tong
CEO
Gene H.
Chief Information Officer
Recent News
Washington Business Journal
2025-01-10
2024-11-27
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