Excelon Solutions · 18 hours ago
Service Now Business Analyst with HRSD
Sunnyvale, CA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expExcelon Solutions is seeking a Service Now Business Analyst with HRSD experience. The role involves collaborating with stakeholders to enhance customer experience and document functional requirements, while ensuring compliance with organizational standards.
Cloud ManagementConsultingInformation TechnologySoftware
Hiring Manager
Bushra Ansari
Responsibilities
Collaborate with stakeholders to understand customer experience goals and CSDM requirements
Document functional requirements, user stories, and acceptance criteria
Analyse existing processes and recommend improvements aligned with ServiceNow and ITIL standards
Solution Design Support
Work with ServiceNow architects and developers to translate business needs into technical specifications
Validate CSDM implementation for service mapping and data integrity
Define workflows and processes that enhance user experience across ServiceNow modules
Ensure seamless integration of customer-facing portals and self-service capabilities
Support UAT and validate configurations against business requirements
Ensure quality and compliance with organizational standards
Act as a liaison between business teams and technical teams
Provide regular updates on progress, risks, and dependencies
Qualification
Required
Overall 10+ years of experience working as Business Analyst and with 6+ years as a BA on ServiceNow projects
6–10 years in ITSM/ITIL processes
Good experience working on HRSD(Human Resource Service Delivery)
Familiarity with ServiceNow ITSM, ITOM, and CSDM data structures
Understanding of CMDB and service mapping principles
Strong grasp of ITIL framework and customer experience best practices
Company
Excelon Solutions
Excelon Solutions offers salesforce, AWS services, VMware, microsoft azure, and IT services.
201-500 employees
H1B Sponsorship
Excelon Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (72)
2024 (24)
2023 (20)
2022 (46)
2021 (28)
2020 (21)
Funding
Current Stage
Growth StageCompany data provided by crunchbase