RR Donnelley · 15 hours ago
Audio Visual Associate
Redwood City, CA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $50K/yr
2+ years expRR Donnelley is a global business support services company with over 200 years of experience. They are seeking an Audio Visual Associate to deliver exceptional customer service at client locations, handling various audio-visual equipment and ensuring client satisfaction.
Marketing & Advertising
Responsibilities
Setting up and breaking down meeting conferencing equipment: laptops, projectors, telephones, star phones, plasma screens and other media equipment
Immediately escalate operational problems or issues to Supervisor or Manager
Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates
Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
Assess incoming requests selecting the best equipment and/or resources for successful completion
Maintain all logs and reporting documentation as required
Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc
Utilize appropriate logs for all office services work
Ensure that job tickets are properly filled out before beginning work
Meet contracted deadlines for accepting, completing, and delivering all work
Troubleshoot basic equipment problems
Be able to lift up to 50 lbs. on a regular basis
Prioritize workflow
Answer telephone, emails, and place service calls when needed
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Qualification
Required
High school diploma or equivalent
Minimum 2-3 years audio visual services experience preferably in a legal, banking or large corporate environment
Minimum 2-3 years of experience working with and troubleshooting audio and video equipment
Ability to work in a fast-paced team environment
Ability to prioritize work to balance multiple projects and deadlines
Excellent verbal and written communication skills
Must be able to communicate and interact effectively with multi-functional and diverse backgrounds
Exceptional customer service skills in order to create, maintain and enhance customer relationships
Basic computer skills required
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Excellent communication skills, both verbal and written
Must be able to lift up to 50 lbs. on a regular basis
Benefits
Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance and other voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Company
RR Donnelley
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Quinlan
President & Chief Executive Officer
Drew Coxhead
Chief Financial Officer
Recent News
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